[Resolved]  Croma — Item not delivered even after the promised delivery date

I placed a order for PS5 from croma on 10th March. Paid full amount of 45k inr.
I was provided with a promise date of 24th March. Till date I havent received my order.
If i ask about the refund, croma support says that I wouldnt get a full refund as they would deduct some amount with no fault of mine in this and a complete refund wont be given and writing to them from twitter they tell due to the surge of demand of the product I should cancel the order and there is nothing they can do about it.

Order details:
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

Personal Response from chroma support on twitter:
We apologise for the hassle you had to face. Please be informed that due to a high surge in demand for the product, it is currently unavailable. We request that you cancel the order so that we can initiate a refund, which will be reflected in your source account within 5-7 working days. Looking for your cooperation in this endeavor. -Aishwaria