[Resolved]  Croma — Malpractices and Worst Customer Treatment by Chroma Sales Veer Bhadra Swami

Address: Chroma, Aundh, Pune

Ms. Ramona Fernandes
grievance.[protected]@croma.com
+[protected]

Nodal Officer
Mr. Shiv Barai
nodal.[protected]@croma.com
+[protected]

I had purchased a LG washing machine from Chroma Aundh, Pune which was a showroom display product. The machine was delivered yesterday in a very shabby condition (Photos Attached) in a bubble wrap without a thermocole bottom, side corrugated cover and with no straps.
The Sales person Himanshu Deokar as well as the product Manager reply was - "You have purchased a Showroom machine with a discount of 15%, hence we deliver show room machine without packing as the packings are thrown away.”
I have purchased more than Inr 6 Lacs of goods in the last 1 year. This is the treatment I have got from your untrained Sales Manager.
In that case, please close down all your shops and train your chroma sales to understand how to handle a customer and how to deliver a product.

Kindly take back your product and refund my money paid in March 2021 ASAP.

Tatas don’t tolerate unethical practices and behaviour.

I am also registering on the Consumer Forum about my grievence as I don’t expect a fast track resolution due to Covid situation.

Regards,

Sudhir Patankar
Managing Director
PAT Productivity Solutions Pvt Ltd
[protected]