Croma Complaints & Reviews

I would like to put complain against Croma for not providing service to my washing machine which is less than 2 year old and very much under warranty. Its been more than 6 months now that its been leaking from the drum and still i haven't heard anything form Croma.

After multiple complain, finally i got a call from someone and said that your washing machine cannot be rectified and that we will give 9 k instead for you to buy a new one. I clearly denied the offer and since then i haven't heard from them after that.

Mixer grinder not working as it in under warranty.i have registered complaint on 22/07/2021.till date my complaint has not been resolved.18 days have been passed after registering complain...

I purchased a Croma 48 inches LED TV ( Mod: CREL7330.00496) for rs. 35000 from a Croma Outlet, greater Noida in 2017-18.

My 4 year child threw remote at tv screen and it got a crack. I contacted croma customer care and got my compalaint registered thrice for screen replacement at my cost. But to my dismay, they refused to repair and instead offered that thwy can only buy back my TV for 3000/- and I can purchase a new tv from them.

Croma seems to have no service for its product.

I feel defrauded .

Respected Sir/Madam,

I ordered Logitech keyboard from Croma online store . When i opened the box, one of the key was broken . The product i received was damaged one . I informed Croma customer care team immediately by phone call and email . They asked to return the product . Next day delivery person came and picked the product . It's almost a week and nothing has happened yet . Today (7th Aug2021)when i called the customer care team, a lady who attended doesn't know the status of my complaint . I am feeling helpless and terribly sad by purchasing with Croma . The details have been enclosed below . Please refund my money . Kindly do the needful .

1. Invoice No. SLE047EC2026827
2. Order ID[protected]
3. Product Name - Logitech K380 Multi device keyboard (Rs 2995 )
4. Complaint No. - SR[protected]
5. Product received date - 29th July 2021
6. Product return date - 30th July 2021
7. Pick up agent - Delhivery (AWB[protected]
Thanking You

Regards,
Karthikeyan Murugesan
[protected]
[protected]@gmail.com

The item was purchased through Tata Cliq. On my complaint, the item has been approved for return . The Return Pick up number no of Croma is RO[protected] dated 05.08.2021. However, the product Kent W/P Maxx Star UV has not been picked up so far. I have also not received any intimation /schedule of pick up. Please get the item picked up from my premises immediately,

I bought croma cooler a year ago. Suddenly motor started making noise a month ago, i made a complain to croma executive. They resnt a technician to check after which the technician told me that it will take a week to get the parts and fix it, i waited but nothing happened. Its been more than 1 month and i called them more than 10 times but they always lodge the complain but never find resolution.Now they are not ready help me.

I purchased Asus Rog Strix laptop from Croma Online. According to product description, the laptop is having in built Web Camera. And laptop is having silver colored Logo. But the laptop I received doesn't have web cam, neither it has silver colored logo. It has pink logo. I requested them for replacement. Today three days completed but croma persons are not bothering to solve this issue.

Sir,

I had purchased an Laptop from croma online store, please refer the bill attached.

I just want to update the name in invoice from Venkatesh Suvarna to my company name c/o Venkatesh Suvarna
As this is the requirement of my office, but croma customer service and store manager denies to do so and spoke very rudely.
Change of the complete name is not valid/legal, but this is updation of name.
Existing name will still be part of the new name.

Will i get any solution on this or croma will loose a customer. I have been customer for more than 10 years and always chose croma over other online shopping.

Regards,
Venkatesh S

The order couldn't be placed on the croma website. The amount had been deducted. I am following up from a month for my refund of money but no resolution.

I purchased Lenovo i3 10th generation Laptop from Croma BG Road, Blr.

Soon after purchase, laptop started hanging and became very slow.

On first visit to your store I was advised that due to non upgradtion of windows laptop is slow. It was informed that store doesn't have wifi, so try upgrading at home (pathetic for a TATA group Company selling IT products to not have wifi).

The solution didn't work.

During 2nd wave of covid, stores remained closed.

Subsequently, laptop was given for repair in July 21.

Inspite of removal of all data (which included softwares like CA Course ware, Anitvirus etc), laptop is still hanging and is dead slow.

It appears that faulty product was been sold to me.

Wrote mail on 30.07.2021 to Croma help-center and got standard apology reply to visit store again.

Bought boat earphones which was returned 26th June 2021 and till date i haven't received my refund on Gift card. Multiple follow ups have been done but still no one cares to resolve the issue. Very much upset with the after sales service. Kindly request to refund the amount on Gift card earliest.

Ashram road store
Ahmedabad.
I came here for foot massager. Nobody has shown proper interest to show the product even if it is available. After holding time, they told me that product is not available .
Is this way to customer behaviour.
Very disappointed.

Date of incident -25.07.21
Client Name & Number-Anamika Saha, [protected], [protected]
Incident Description- Air flow is issue in Cooler .Some Abnormal sound is coming
Model croma 29 L tower Air cooler

I am ready frustrated with the service of this Croma split AC. I have registered my complaint 10 days back and after multiple follow up they have sent technician to check.

He spent 2 to 3 hours and identified motor is not working and ordered for new one. It took 3 days waiting. Even no one informed me and I was only following up.

It is heights of stupidity that they are giving response that it’s raining outside so we can not come. Means if rain is there for 15 days they never come to your house.

After fixing the moter it did not work and again spending 2 to 3 hours identified that panels of both AC not working. Even they told me your electricity is not coming properly and I asked my electrician to immediately check connection. He told electricity is fine so it means these Croma guys makes you fool.

Even my electrician only identified that panel is not work and then service guy was agreed. He told me that we have ordered and once I will get it we will fix.

Now it’s 3rd day and they did not get the panel till now. I am not able to understand what kind of company is this ? They do not have the spare parts As well.

I am requesting daily that my mother is old and it’s very difficult inside without AC. Still they are not doing fast work.

On top of that service center is not picking calls and saying we are busy in meeting whole day. How is it possible that one service calls attended busy in meetings daily whole day?? Then I thing they should deserve bigger position.

I am not able to what kind of excuse now they are going to give me now. I need my AC to fix it. Otherwise I will file complaint.

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 1 month to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift card(Rs.4500)+ icici credit card(Rs.18499)
Seeking urgent help on this.

The apps are closing continuously as directed by Apple customer service that the dealer is bound to refund or replacement as it's new iPad just bought it 5_6 days ago

I have purchased a symphony air cooler from Croma some 3 months back, On delivery I found that the back mesh was torn which I asked for a service and getting the part replaced. Croma has not helped me since past 3 months now and always say they are still following up. So I asked to return the product and still Croma is not addressing my issue. I have tried everything but no use, seems Croma does not care

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 20 days to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift card(Rs.4500)+ icici credit card(Rs.18499)
Seeking urgent help on this.

Hi, I have a Croma gift card worth Rs 2000. I purchased it in Jan'2020. However due to lockdown, I could not use it last year. Now it shows it has been expired.

Also Croma customer care has no solution to the same. Can something be done about that? 2000 is a big amount and due to lockdown no one was able to use it.

I've bought a Faber cooktop from your kukatpally store on July 29th 2020.
Spark igniters are not working since one month. We've been using matchbox and explicit lighter which is very annoying. I hope you will provide sick solution to this