Croma Complaints & Reviews

I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team.

I placed the cancellation request for a Samsung Galaxy S20 FE on 14 of May, just a few hours after placing the order. I never thought it would be such a nightmare get an order cancelled.

These are my details:
Invoice No: SLE047EC1728658 (Invoice attached)
Order Number:[protected]
Service Request No: SR[protected]
Product: Samsung Galaxy S20 FE (Cloud Navy)
Amount: 47, 999 (Paid through Credit Card and Vouchers)
Order Placed: 14th May 2021
Cancellation Request Placed on: 14th of May 2021 (same day)
Date or writing this complaint: 29th May 2021

I'm mentally exhausted by now. The customer care is so useless, that I literally have no words. Whenever I call the customer care, I get the same response that you'll hear back from us in 24 hrs. But I'm yet to receive that call. I gave them 2 alternate numbers to get in touch with me. But, nope. Still waiting for them to call me back.

As a customer, never have I felt so helpless. This is a big amount for me and I intended it to be a gift for someone. Now, I have to pay the credit card bill for the product that I never even received. How is this fair?

I hope this complaint reaches the right person. I'm attaching the bill as well. Plese expedite the process. No company who wants to be in business would make its customer wait any more than 7 days for a refund.

Also, you really need to work on your communication. I have to constantly get in touch with the customer care team, when it should be the other way around. It's your job to provide the customer with the necessary updates regarding his request. Besides, contacting the customer care is never useful. I always receive false promises.

I request you, for the love of god to please give me a specific update regarding the refund. Has it been processed or not? When will I get my money back?

Hi

I have purchased To link router product on 20th May and I was informed that it will be delivered by 27th May.
Till now no tracking ID or call received from croma end.
And product was not yet delivered to me.

When I called to customer service they were saying you will get the product today but I don't see any of such sign.

Even they don't know if it is shipped or not.

Such a pathetic service they are providing.

Really worst experience they are providing to me and these are the great values at Tata enterprise.

And I called to customer service after 5pm on 27th May then they said it can't be delivered today so they will raise call back request from team.

I don't understand if you are unable to deliver the product then why don't they rise this request before when I called them.

It's been 7 days I am waiting for the product and you simply waste customer time.

I have ordered the product for my office work it is so disappointing to see this kind of services.

This is to bring to your attention that I had ordered a HP Laptop on 22nd May 2021 from INFINITI RETAIL LIMITED TRADING AS CROMA and as per the website the delivery date was 24th May 2021 through express delivery.It has been 5 days since I have not received my delivery. They had promised express delivery.Have called customer care plenty of times but they are not able to resolve the issue. They say that your issue will be resolved in 24 hrs and Croma will connect with you but nobody has called me till now regarding my product delivery.This is very unprofessional behaviour on there part and my work is stuck due to this.I have purchased several products from Croma(offline) never had faced such a harrowing experience.It feels like they have no regard for there customers.The customer care executives are only raising tickets without any regard whether the issue is being resolved or not.To put it simply “They don’t care”.

The logistics parter “Delhivery” is as pathetic as the CC. As per my knowledge the parcel had been received in Greater Thane on 24th May and from that date no action has been taken.

I would like to expedite the process and deliver me my laptop.
My email is- [protected]@gmail.com

INVOICE NO. SLE001EC1756902
Date: 23 rd May
Order Id:[protected]
Logistics partner- Delhivery
Tracking I’d[protected]

I placed order on Croma.com on 23rd may, it's order number is[protected], till now there is no update about the order. The order is supposed to be delivered by 27th May, but till now it is not even shipped.

I don't understand what's wrong with croma

I ordered LG 1.5 Ton AC from croma on 18th may and delivery was expected on 24 th may. Delivery wasn't made and even there weren't any updates regarding when will it be delivered.

Customer care keep on repeating we will call you back with updates but no one did. And still i don't know about my product that when will it be delivered. Why croma can't keep a track on their product delivery system?

Help me know how long will it take to reach .

Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation....

Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation. And now today after 4-5 calls and 3 mails i got a message from blue dart that my order has been shipped and will be delivered by 27. This is completely disgusting and unacceptable. This is the order no[protected] and this is my complaint or escalation no - SR[protected]. Every time they assure me order will not dispatch and it will canceled but now today i got this dispatch message from blue dart. I don’t want this order and i want to cancel it right now and make a refund.
Unbelievable service from croma really pathetic cx experience i have experienced.

Below are the reply from the cx executive via mail :

1. Dear Sir/Madam,

Greetings from Croma!

Thank you for writing to us, We apologize for the inconvenience you encountered recently.

With reference to your email, we have already registered your complaint via ticket number SR[protected] and we would like to inform the maximum time of resolution will be “ 7 to 10 days”, however, please allow us 24 hours to come back to you with a confirmation.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Lawrence | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]

2. Dear Customer,

Greetings from Croma!

Thank you for writing to us, we regret for the inconvenience caused to you.

With reference to your below mail, as one of our agent informed you that we have escalated to the team and once the product reaches to the wear house will be initiating refund for the same and will be updating you as well .

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Nisha Koradia| Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]

Still my order dispatch ! This is croma service!!!
I want my refund and the confirmation of the cancelled of the order. I asked to cancelled it before it was shipped and now it was dispatched and still not confirmation of cancellation.

From,
Frustrated customer of croma

I purchased cooler in the store on Tuesday and Water is draining out on the back side of the cooler from Thursday. Complaint is raised yesterday. A person named Siva Prasad Dokala has called me yesterday evening, and tried to fit it through Video call which did not got fixed. He said he will send technican next day morning. A person named Dilip has come up who doesn't know anything about cooler. Additionally he did another damage to it, he...

Placed an order for a product on their official website on April 27 20201. Till date, it is not delivered and the customer care service has not helped in providing any support or solution.

On being asked about the status of product delivery, they state they don't have any record of the product. And yet I have a confirmation email of the same product.

All this from an established brand called Croma, is absolutely disgusting.

After switching on the tv, the croma logo displays for about 10 seconds and smart tv logo for about 30 seconds. The same repeats again and again. The tv is not starting.

I had purchased laptop from Croma Mysore store.
Date of Purchase : 23rd May 2020.
Product : HP Laptop

Item Code Item Description Tax Code Qty. Rate Amount
221849 HP 14 CK0155TU 7Gi3 8GBN 1TB HDD +Off 6J/5J 1.0000 33490.00 30141.00

Date of incident : 17th May 2021
Description: Today while using the laptop, it turned OFF immediately.
It is not powering ON.
I connected charger and tried to power ON, but it did not power ON.

INFINITI RETAIL LIMITED TRADING as CROMA

Tax Invoice

Mysr-Double Rd-A173

Mysr-Double Rd-A173
Call Us On : [protected]
GSTIN : 29AACCV1726H1ZA
Customer Region : Karnataka-29
Customer GST :


Invoice No: SLA[protected] Time Stamp: [protected]:29:12

Till No: 1 Created By: Manjunath LS

Customer
Name: ANIRUDH V M .
[00]#99 6TH CROSS ROAFD, BRINDAVAN EXTENSION MYSORE NEAR VINOBA ROAD

Normal operations are currently disrupted due to COVID 19 restrictions.
Please expect a delay in delivery for home delivery products.

Products:
Item Code Item Description Tax Code Qty. Rate Amount
221849 HP 14 CK0155TU 7Gi3 8GBN 1TB HDD +Off 6J/5J 1.0000 33490.00 30141.00
HSN/SAC :8471, Installation required : N, Demo required : N

Delivery type : Self Pickup, Delivery Date and Time:[protected]:00:00

169175 HP Carrycase/Backpack A2G80PA/Select 75 6J/5J 1.0000 1099.00 1099.00
HSN/SAC :4202, Installation required : N, Demo required : N

Delivery type : Self Pickup, Delivery Date and Time:[protected]:00:00

Total Amount.: 31240.00
Payment:
Type Name Number Authorized Amount
Cash Hire B59493716 19028.00
Coupons 452.00
Card Payment ANIRUDAN 0076 10761.00
Third party coupons HPBAG 999.00
Total Amount Paid: 31240.00

Tax Summary:
Tax Type Tax Code Tax Rate Total Amount Tax Amount
CGST 5J 9.00 30141.00 2298.89
SGST 6J 9.00 30141.00 2298.89
CGST 5J 9.00 1099.00 83.82
SGST 6J 9.00 1099.00 83.82
Total Tax Amount: 4765.42

Hello
I ordered a samsung tv on 15th may 2021 through online . And the delivery was 17th may wrongly committed. Not even a single call or email sent to me regarding the delay of delivery. I had called couple of times to CCE and asked to cancel the order .they say my money will refund only after 7 to 10days . Why should I suffer for tour wrong commitments. Pls if Any one can help me in refund of my money back . Very bad customer service.
I will never buy anything for croma henceforth. COD not available .
Now I have no idea of my money.
Folks pls think twice to order online with croma .

[protected]

I have received a fake job offer letter on May13, 2021 stating that I have to fill and send a registration form and after that the HR will inform me about the registration fees and soon after 2 days I have to attend a face-to-face interview at company office or through online via zoom/skype/google meet.

The contact details of the person:-
Mobile No:[protected]

On 22 May 2020, I had purchased JBL earphones from Croma, Koramagala, Bangalore shop. My name is Visakh VR, my mobile number [protected].
my email ID is [protected]@gmail.com

Total bill amt is 5539/- including oppo mobile. Now I required to need duplicate bill for claiming warranty of my JBL earphone.
Kindly email the bill please 🙏

Dear croma,

We are fed-up with your product and service.
It's was pathetic
We have complaint many time regarding service issue and product aswell..

We bought Croma refrigerator in September 2020..

From day 1st there was an issues..
1. My fridge not delivered on time( Croma send my fridge back to the DC ) till the time croma center had given me small fridge...

2. Dammag item...

3. Replacement took so much time...
4. Cooling was not proper.
5 again service guy visit...
6. Again cooling was bad
7 . Again service guy visit..
8. Again cooling was bad.
9. Service team suggest keep ur refrigerator closed for 1day...
10. We did that as well.
11. Still cooling was bad...
12. We are managing with this fride for day one.. and now we are so frustrated with this product...

And u feasted us for many times wile delivering the product...
Service not on time
And Pathetic product...

We want this issue to be solve on priority...

We feel that we got a demo product or dammag..as there was an issue from delivery date...

+

( We got so pathetic reply from service guys also
Keep ur sabzi in cotton bag.. paani nahi aayega
Itha to kharb hota hye...
Fridge cha cooling cum rakho... )

On my birthday I received a tata product croma power bank as a gift. This product has full capacity 10000mAh. I have hardly used for 2-3 times. My phone has battery capacity of 3000mAh. On full charged power bank I can hardly charge my phone for maximum of 2 times. Ideally it should charge 3 times. And there’s more than this. To charge this power bank to it’s maximum capacity, it takes more than two days. I don’t think this is a genuine...

As informed to co's customer care no[protected] tv not working since[protected] but till date not attended the complaint.only grtting it started but no screen disply
my bill no sla/[protected] dated[protected] croma crel73183262/52

Request you to kindly give me resolutio i m purchased product HP Brand LAPTOP Product Description is HP Notebook - 15-db1069au Dated 22/05/2020.In Last 6 months many issues coming like Hang and white spots and some functions not working properly..
Note : Last 6 months visit to croma branch kurla west and meet to Managers but not give me solution ..Manager has told me to call customer care no of hp branch and i m called to hp branch no but no one give response also visit to croma center and hp service center mumbai (Jogeshwari branch) technician saying that to visit croma branch..its not Hp Branch responsibility. Both Reputed Brand not respond properly .Last 6 month going through same situation ..going round and round to both croma & HP Branch.
Now my laptop warranty END DATE IS 21/5/2021.

I have requested a cancellation regarding iPhone SE 2020 that I purchased.. (wanted to buy another phone)

Still I haven't got the refund