[Resolved] Croma — Product not delivered- but croma website shows it is delivered

anand rudran

Nov 30, 2021

Address: PR Business center, marathahalli sarjapur outer ring road, kadubeesanahalli

I bought an lg washing machine and samsung refrigerator from Croma store november 28th for which they promised next day delivery. We waited for it on Nov29th, called up the store in the evening and they confirmed that it will be delivered before 7 pm and they provided the delivery driver’s contact number. When we called the driver, incoming was blocked on the number and we called the store again and updated this. After sometime, the driver called us and said he wont be able to deliver since he is far, and when he asked him where he is at, he mentioned Domlur which is just 10km away from delivery location (Aecs layout, marthahalli)
So we asked him to deliver it that day itself abd he said ok. Now the delivery did not happen. But today on november 30th, when i check the status in Croma store, it shows delivered but i have not received the item. Called up the store again, but they did not pickup the call, and when i called again their number is switched off.

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Dec 1, 2021

Complaint marked as Resolved

The driver did not deliver product to me and few other customers and the products were found back in croma godown as per croma store. They were able to deliver the goods on Dec1st

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Dec 15, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

VINAYKUMAR RY

Jun 13, 2023

Hi I have ordered zunVolt shimmer 120cm 3 blade ceiling fan on 29th may 2023 order id :TC[protected]
through TATA neu app. on 30th may they have mentioned its DELIVERED but its not. i have called customer care and raise the issue and waited .
on 3rd june again its mentioned it's DELIVERED but its not.
again i called customer care and raise the issue and waited .

AFTER 2 days I got call from croma customer support arguing with me saying product is delivered to me on 30/05/2023 . I told him it's not delivered to me and asked him you guys have any proof regarding it.!? He just disconnected the call 😶

He says it's delivered on 30th then on 3rd again why they try to deliver??? please find the attachments' for this.

On this i write mail to them till now nothing happened!!!
They are not addressing the issue i felt they are just trying to close it without solving it