Croma Complaints & Reviews

I bought this machine on 10 Jun 2019 with a two years extended warranty. Machine has warranty till 10 Jun 2022. Invoice Number SLA[protected] dated 10 June 2019.

The problem of the water draining started in mid June 2021. I called up a number listed as authorised Croma Service that time and promptly a technician came and attended. He suggested a change of Drain Motor on payment. I did not remember about the extended warranty...

Power bank no connect mobile. And connect mobile in 2-3 minite power off please replace in power bank...

I have Purchased Redmi 9a (3+32) on 28h August 2021, The order get automatically cancelled by seller and returned. But After 22 Days No Refund Initiated, whenever i contacted Croma Through Phone or mail they are asking 24 hours, it almost 10 times via call and Email. they have not initiated the refund. Now my credit card bill statement is coming, so i have to pay from my account which product not recieved. Such a Pathetic Service a TATA Group...

On 03rd i purchased subjected mentioned laptop, now i come to know that mentioned laptop which i purchased is 1000 rs higher than online....

Hi,

I am looking forward to save my money. Croma/Apple cheated me. They are such big brands and I am a very small customer. I am not sure who can help me in this matter. Below is a sequence of events that happened till now.

1) I purchased the iphone 12 68GB BLUE colour.
2) When I opened it, I found a BLACK colour iPhone 12 with different IMEI No.(video captured while opening the phone)
3) Reported...

I have purchased UTOPIA HT783 model Fabre hub on 04th September, afterwards they requested me it will be delivered on 13 th September but not delivered it is delivered on 15 th sep but installation not done till today made so many complaints through customer care also.now chroma, chennai Mogappair shop not attended the calls also .we are behind the product since 4th to till today 20 th sep .no one is responding...

I purchased this laptop on 4th July. Received on 8th July. Have been getting blue screen error since purchase.
Went to Croma and they said I have not updated certain things and if I don’t update, laptop won’t work at all (unheard of in normal scenarios)
I took their word for it but very next day, faced the same issue. This time they said to restart windows OS, which I did.

Again, same issue.
Then they...

On each mail your mentioning the [protected] this cell no
its not working...

On 03rd i purchased subjected mentioned laptop, now i come to know that mentioned laptop which i purchased is 1000 rs higher than online.

With this specification and rate only, we approached shop for our immediate need.

On june also we purchased the same laptop - on that concern only another we purchsed.

On purchase time due to time and other reason - we missed this comparison.

we...

Had ordered an LG Solo 20L microwave from Croma online. Microwave was received with entire front glass door broken. Croma then took 2 days to ask an LG technician to review this. Who then informed Croma has to arrange for a replacement. Croma then took 1 week to pick up the microwave. They informed us that post pick up the will analyse this and will provide a solution. They took another 5 days to analyse and said there's no stock available....

I received 2 croma gift cards on 30th october 2020 and card said expiry is after 12 months . So I tried using my card today on september 13th and clearly it has not been 12 months of receiving the card and there is no expiry date mentioned. But today if I check online to buy items it says expired. How is one supposed to know what is the expiry date without anything printed on card and I thought I had time till october to use the card. I have...

I have ordered a laptop on 30th August night and then i realized better option available in croma so decided to cancel this and order again another laptop. I have called the 31st august morning to customer center and requested to cancel the order as i was not getting cancel option on online portal. I get informed that i will receive refund within 5 to 6 days but today is 9th September and no refund initiated. even no change in status on croma...

Hello team,
I purchased a Samsung mobile on 05Aug2021 via cromawebsite, but so far i haven't got any update about the invoice.I have registered many complaints via customer care but
I haven't got any update about my purchase order invoice and product . I need a proper reply about my order status.I am also a TCS employee but CROMA ise not giving a valid reply about the status of my order.

Ticket incident...

Terrible customer service....

I had purchased a Asus laptop for Chinnar Park croma on 31 July 2021, after 10 days o[censored]sage there was some hardware problem I contacted the store immediately but didn't get any response. The same problem persisted in 5th Sept 2021, 35 days after the purchase. I went to the store the same day with the laptop. The IT person confirmed that there is a major hardware problem. I also shared the video when the laptop was showing an error while...

I had ordered a printer from Croma on the 27th of July online, the invoice provided by Croma did not have a GST number.

1. This itself is in violation of the GST law. this link lays down what must be present in a tax invoice. https://www.cbic.gov.in/resources//htdocs-cbec/gst/tax%20Invoice%20and%20other.p...⇄

2. I reached out to Croma on the 7th of sept 21 asking for a GST invoice, and to my surprise, they denied...

I have purchase washing machine(Invoice No:SLA[protected] dated 13/07/2021 but it has not properly working their after I have complaint washing machine for repair on dated 19/08/2021 and service technician had came and try to repair but he couldn't repair it, he told to us further compalint to croma for replaced to washing machine because it is totally faulty washing machine.then after I have also again complaint to croma dated 31/08/2021...

Hey Taniya this side .
I ordered an iPhone 11 on 15 August 2021.i was told that i will get my refund within 7-10 days. it's been 20 days now . They are playing with me whenever I call them they ask me to wait for another 5 working days.they keep on initiating refund but I get nothing .This is for the 4th time my refund is initiated according to them . But this is really not helping me .I don't know what to do now. No one is answerable...

I booked a HP laptop on 30th August . It was cancelled by Croma on 31st August without any notification to us, not even an email. I contacted the customer care and they gave me the reason that the Product is out of stock. But if we visit the Croma site the product is still available for my pincode as well....

Dear sir
I am Jessan Chacko and I had bought an croma ac two years ago and recently thought to service it. So i went to croma store from were I had bought the ac and told them to book a service time they told in two days they will send the technician but almost after 10 days and after repetitive calls from us the technician come and take the ac with him for service.
And keeps the ac with him for a day and does the service...