Croma Complaints & Reviews

On 30th November 2021 at 11.30a.m i went to croma(RKprime, 150ft ring road) for buying mixer and juicer and finalise croma mixer of 2399Rs in which they said 250Rs will be cash back if old mixer is brought.

At 3.00 pm i went there with my old mixer for billing they made up wait for 20 min ( hardly 3 or 4 customer were present in store) after certain internal discussion with their staff finally they said "sorry sir product of croma is not available in exchange"

"FALSE COMMITMENT TO CUSTOMER"

I have purchased ADSmith water geyser on 26/11/21. I have assured that the installation would be done within 48 hours. On 29th I called customer care and logged a complaint. Croma wakad number provided on website has no response. No one is there to ans the call. I am tried of calling them from last 4 days. please help

now I regret that I purchase their extended warranty. Croma is not able to provide initial service what would they provide for extended warranty service.

Customer name - Abhishek Sahu
Product - AO Smith Miniboat 3L/3KW White

One of my friend has ordered iPhone at 20th November it supposed to get delivered by 25th however still not any proper updates, croma is saying they do not have order in their system they are working on it however ko words on delivery

Service request number
SR[protected]

I bought an lg washing machine and samsung refrigerator from Croma store november 28th for which they promised next day delivery. We waited for it on Nov29th, called up the store in the evening and they confirmed that it will be delivered before 7 pm and they provided the delivery driver’s contact number. When we called the driver, incoming was blocked on the number and we called the store again and updated this. After sometime, the...

This is to bring to your kind attention that, self has bought kuving’s cold press juicer on 27th. On 28th we got message that product is out for delivery. We spoke to the delivery boy and he kept us on tenterhooks on 28th and product was not delivered . Today, since morning he is delaying the delivery ( it’s 1900 hrs). I don’t understand his personal priorities over customers. I was eager to hold my product but now highly disappointed.
Fun fact, delivery boy delivered products just 1.5 km from my house, and at the time of filing complaints he is 10 km from my house.

Yesterday on 28th Nov, I had been for dishwasher. Executive connected me to online expert to get doubts solved. Meantime, manager n few other staff n clicked my photos, Without my permission. Second time again one of staff started clicking my photos during which I raised my voice. I don't know how they will misuse my photos n due to privacy concern I am forced to file complain against them. This complaint is against nashik college road outlet against manager n other staff for this act.

I ordered an hp pen from croma on 18 nov. Order ID is[protected]. It showed delivered the next day but i did not receive the product. I contacted customer service daily since that day. Only response was to wait further and that i will get a call when it will be delivered. But no positive response so far. Its already been 10 days. If the product is not in stock then please just refund the amount!

My Split AC is just 5 months old but it is not cooling properly .Also the display of remote is not working. Need replacement of remote .

Requested to please raise complaint and send someone.

27/09/2021
naushad ansari
i want to purchase a laptop with high configuration and and i told him that i want to buy apple macbook but he convienced me to buy dell inspiron 15 3500 and noe i regret to buying this product tis laptop hanging very much and i can not do my work properly can you please do some need full steps or change me to the apple macbook

Hi,

I have ordered a smartwatch and received the defective one. Please return my product and money as soon as possible.

Invoice Number : A[protected]A072
Invoice Date : 20 November 2021

Thanks,

Dryer not working properly
So kindly send your engineer asap
Closing door

I ordered the following product on 2 Nov 1:15 PM via HDFC 6 months No cost EMI. Amount got deducted from my account but I didn't receive any confirmation email or sms from Croma. Also the order was not showing under the orders section. Didn't receive any order id message as well.

Product: Apple MacBook Pro 16 M1 Pro chip macOS Monterey Laptop (16GB RAM, 512GB SSD, Apple M1 GPU, 41cm, MK183HN/A, Space Grey)
Product ID: 245226

Have called Croma almost daily about any updates. They kept saying they are in talk with the store on order update, wait for 48 hours. I called them every 48 hours and was getting the same response again and again. Frustrated I asked them to cancel my order. They told me when they initiate the refund I'll get a confirmation from them.

Waited till 12th November, didn't receive anything from them I called support and they told me my refund has been initiated, wait for 7-10 days.

Today on 21st November I got a call from support that refund was not initiated, they need bank statement now. It's been almost 20 days now.

I have recently purchase the 2 window ac, 2 split ac, 1 samsung LED & 1 washing machine, Installation has been done on 4th of November, as I got the one damage window ac and the technician told me complaint for the same through online, same day I have complaint, I am emailing the same for croma since long time, still not getting proper response from them,

Guy's are really disgusting, also called customer support they give me time for 24-48 hours but it's approx 14 days completed but didn't get any response from them also

There is a leakage problem in our water dispenser.

Sir, I am satish kumar, i purchased gas stove from croma centreSec -29 gurgaon, and delivered on 10 nov and for that 2 agents contact me and reached at my home town and for installation they demanded for ₹400. As no comment was mentioned by croma centre sales man for installation price. And that delivered package is packed like that only it has not been opened and for this i am suffering a lot kindly pls help as soon as possible.

Previous complaint no -- SR[protected]

I purchased a product(Boat soundbar) invoice no. SLA[protected] on 7th Oct 2021 from chroma center, Preet vihar, Delhi. The product was out of stock at that moment and they assured me that I will get the delivery within 4-5 days and max within a week.

Now its been more than 10 days the product hasn't arrived. I have made number of calls on daily basis to chroma store as well as customer support number and every time I get only assurance that I ll get my product by tomorrow. But that tomorrow hasn't arrived yet.

That's really pathetic service and very bad experience with croma store on my first purchase.

Order for fridge placed on 31st October, Order number:[protected]
Estimated date of delivery was 6th Novemeber. Product has still not been delivered. Customer Service is not helping at all. Just saying we will get back to you. Blue Dart tracking number: [protected]

I have taken Dell Inspiron 3511 core i5 1TB HDD and 8GB Ram. Laptop was working extremely slow from day 1. We went to Croma Store Gwalior M.p. on the very next day to check. The Service Guy there told us to upgrade to windows 11 and it will work fine. I put the windows for upgrade and it failed twice. Again we went to the store and the service guy tried himself to upgrade but failed. Then they said to add SSD drive. We said without SSD also system works. If we are developing complex programs, or games or complex work then SSD helps to increase the speed. Normally HDD also works fine as we purchased this laptop just for basic work. It took them 1 month to figure out the issue for which even they were sure of. Then manager of this Croma center told us to submit the laptop, Service guy from Dell will inspect and if there will be any issue it will be resolved. The service guy came and replaced the motherboard of the new brand new laptop. Who advised him or what was the conversation between him and croma only God knows. He came and replaced the mother board of my brand new laptop after which it become even more slower and performed extremely worst. We took the report of that Dell service, showed it to the manager of and asked for a new replacement. He ensured that within 3-4 days they will give us and update and will try to replace the product. But now they are denying and saying that it was Us who instructed the Dell person to change the Motherboard.
Also the people who work in this area Croma Gwalior are not at all professional nor technical. They have Zero exposure of handling sales equipment's. They don't give a Dam if a person is not happy with the services. Even the manager of this area is not at all professional. Inspite of knowing the whole story which we told him repeatedly he is still not convinced that laptop is slow and as a consumer centric company they should replace it immediately.
Terrible staff, irresponsible behavior of Manager and all other professionals there.
Terrible terrible and worst experience one can have.

I ordered a laptop from croma.com on Friday (12th, November), My order was processed at 5.30 in the evening but I haven't got mail or text message that my order is placed. I tried contacting customer care they assured me that my order will be placed within 4 hours. I waited for 4 hours still my order was not confirmed. I tried customer care again they assured me that my order will be processed within 24 hours I waited for 24 hours too. I...

Samsung LED TV 43 -T - 5350 dated 07.11.2021 was purchased by me from your store at Aerodrome Road, Indore. At the time of purchase.
For delivery and installation date was mentioned as 09.11.2021, when the TV was not delivered on that date, I searched the store number ([protected]) on the website for delivery information, which was switched off, other numbers found[protected] to call on it. But no response was received even after being charged Rs 2.50 per minute.

After being shocked and upset, when I reached your said store in the evening, no one could answer me in this regard; I was made rounds from one counter to another by the staff, Finally staff asked that reply will be given tomorrow on 10.11.21.

The next day, dated 10.11.2021, there is no response from anyone till afternoon, I was call on your phone number[protected], my call was transferred to the store to customer service officer, till when will the TV delivery be given to me, he have no answer.

When I reached the store again in the evening, I met the senior officer there and wanted an answer for how long my TV would be delivered, but he also could not give any answer & he said that the next day 11.11.21 I will call for the answer.

On dated 11.11.2021 I was told by the officer that we have not stock currently, TV will be delivered in 10-15 days.
What is this ? What is going on? when you was not have item in your stock then why you sale the product and committed to customer to deliver with in 1 or 2 days?

07.11.2021 to 11.11.2021 5 days to reply, 20 days to product deliver.

Shocked to see your working style like this.

Akhilesh Verma
[protected]