Croma Complaints & Reviews

I have purchase Dell Inspiron laptop with 94, 000/- from Croma online website (Order ID:[protected] but received damaged product! They Picked up the damaged product on 30th October 2021 but refund amount still not credited. Called Croma customer care at least 15 times in last 8 days but they do not give any satisfactory answer. All they have is "we are working on it" and they have no idea when I'll get the refund! Shameful.
I'll never ever purchase anything from Crome online or offline store after this experience and will advise everyone from such fraud company.

I bought a hitachi tv a in march 2020, few months back tv’s main remote some key stoped working i also have extended warranty of 3 years. 2 times the service man came and did nothing but changed the remote power cell and Clicked the picture of tv model and went. Now they are saying that the tv remote doesn't comes under extended warranty so i request the croma to tell me what type of this warranty it is. Is it really a warranty? Is this type of warranty offered by this big company? I feel like this is the worst ever company.

I ordered a soundbar vide order no.[protected] dated 31.10.2021 at croma online and delivery to be done by 06.11.2021.

But, as on 06.11.2021, the item is not delivered rather no information received till date regarding updates of delivery.

Croma being a company from TATA group, should continue their good name, but they rather cheating common man.

Immediately deliver my item otherwise I shall take up the matter with Shri Avijit Mitra, MD & CEO. Thereafter consumer court against you.

I ordered a soundbar vide order no.[protected] dated 01.11.2021 at croma online and delivery to be done by 06.11.2021.

But, as on 06.11.2021, the item is not delivered rather no information received till date regarding updates of delivery.

Croma being a company from TATA group and you should continue their good name, but you rather cheating.

Immediately deliver my item otherwise I shall mail to Shri Avijit Mitra, MD & CEO. Thereafter consumer court against you.

Hi Croma,

I booked two mobile phones(Samsung Galaxy M11) on 6th of Oct thru online, not delivered the product for a couple of weeks. From 15th oct i requested to cancel the product and refund my money but it was cancelled on 25th Oct. Till now I won't get the refund.

I called dozens of time to customer care but they are saying in its process. Today I spoke with Jaffer(customer care executive). He wantedly put in my call for 45 minutes to transfer the call to the supervisor but nobody came back to me. He simply told me to cut the call and you get a call from our supervisor in 10 minutes. But unfortunately that also did not happen.

First time I booked a product in Croma just because of Tata's company. but you people don't deserve it. your employees are spoiling Tata's brand.

Order ID:[protected]

Price displayed on display for Fitbit is 6666 but while billing they told us that it’s increased by ~1000

Hi I paid total amount for TV chroma on Sunday 31 st November as I want the tv for deepavali festival but upto Thursday they didn't even put in courier I am very disappointed with Tata others delivered in 2 to 3 days of India as I want to support indian products but the service is like this how can we encourage others to buy it's very bad. [protected]

Totally untrained and useless staff... First they charged me 38000+ and said u ll get emi without interest for 9 months... When converting they said no u ll be charged 2000+ amount for emi...

They did give the void receipt but it is the process of the credit card company to revrse charges after 7 weeks... Because of croma my 38000+ are stuck...

I am going to see them in consumer court...

So. I thought probably growel staff is useless let me. Go to oberoi mall store there.

They did mention that extra will be for copper wiring and rest installation will be free... Still they charged. Me 1000 for installation

They are cheaters and liers... I couldn't upload the second pic probably because it is larger in size...
Question is not 1000 rupees... Question is about setting wrong expectations and telling a lie

Hi,
Yesterday I along with my wife went to purchase television from your Ashram road, Ahmedabad branch. The moment we went to area where televisions were displayed we asked sales person there to show us the television of 50 to 55 inches within the rate of 55K. The sales person started showing LG television when we told we are not interested for LG as our experience is not good he stated speaking it's not like if you have experience bad with one LG product other product is bad. He was literally pushing LG Television. When we asked us to show Samsung television he showed us but shown less interest in showing it. When he told we don't want to see So y also he told how come you have issues with both the brands. His language was harsh & we didn't feel comfortable dealing with him. We decided to leave Croma & went to Vinay sales which is besides Croma. We purchased Samsung 55" Smart TV within the range of 55K. Salesperson there explained calmly. I have great respect for Tata & Croma but this kind if experience can ruin you image.

One of the worst companies in the world. Please check https://www.consumercomplaints.in/croma-serious-issue-with-croma-due-to-incompet...⇄ to see their low standard. Please never ever buy anything from this website. Bunch of fraudsters are running the company.

This is regarding Order ID:[protected]
This was handled by one of the most incompetent staff of Croma, his name is Mr. Rahul Negandhi (email: rahul.[protected]@croma.com)
Most of the employees are incompetent in Croma, but Rahul Negandhi is the most incompetent.
On 28th Oct 2021, I had ordered a washing machine worth Rs 53423/- for which croma website (which is developed by the incompetent developers) sai will give Rs. 3000/- cashback. After the order, I called customer care and Mr. Rahul Negandhi confirmed that the cash back will not be given. So I canceled the order. And Mr. Rahul Negandhi sent the following email:
On Friday, October 29, 2021, 07:21:46 PM GMT+5:30, customer support wrote:

Dear Sir,

As discussed with you we have marked your order as RTO (Return to Origin) by having a word with our Warehouse team and from my end I have initiated the process for the Refund once it will get approved by Finance team you will be receiving the refund in 6-7 working days (Excluding Saturdays & Sundays).

Thanks & Regards,
Rahul Negandhi|Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]

Shop at: www.croma.com
On 1st Nov 2021, Bluedart courier came to deliver the washing machine. So the first think that Rahul said is wrong, the item was not marked as RTO.
Secondly I saw that my credit card is charged with the EMI:
Date Ref. Number Transaction Details Transaction Amount
30/10/2021 [protected] Principal Amount Amortization - 4, 175.37 Dr.
31/10/2021 [protected] [protected]@18% 107.63 Dr.
30/10/2021 [protected] Interest Amount Amortization - 597.94 Dr.
31/10/2021 [protected] INSTANT EMI OFFUS CONVERSION_C_NoCostEMI 53, 423.00 Cr.
28/10/2021 [protected] INFINITI RETAIL LIMITE, MUMBAI, IN 53, 423.00 Dr.
Hope someday Mr. Rahul Negandhi will wake up and call me (within 2 hrs as promised) and then solve this issue.
Please make sure that the no-cost EMI for ICICI credit cards is stopped by your esteemed and incompetent Finance team so that these changes are reverted ASAP.
I request Croma company to remove all the incompetent staff like Mr. Rahul Negandhi and also solve my problem at the earliest.
I had also sent many emails to the following email IDs, so please don't ask me to send an email, instead please solve the real issue ASAP.
Email Ids to which I sent email are: [protected]@croma.com, Callcentre.[protected]@croma.com, rahul.[protected]@croma.com, avijit.[protected]@infinitiretail.com, avijit.[protected]@croma.com

I had a croma voucher worth Rs. 5000. I got it against my cash rememption, not as a gift or something. However it has expired and when i visited croma store they were unable to provide any solution, not even renewing it against any cash. The online customer care has no answer for this nor any email where i can send this complain.

I am very disappointed with the responce form the stores as well as the customer care of Croma.

Due to covid, I haven't used Croma gift card of 5000 ([protected]) and it's expired now. Please renew it to use in next 15 days. I contacted Croma customer care and they are not ready to extend it. Please do the necessary.

I am not sure if the customer service desk is used for log data varification ...or some other work ...please provide wider desk as the data entry was on while I was checking my laptop ...which came back from hp with change of SSD.
The customer service executive Mr. Akhilesh Yadav at Croma Ghatlodiya, Ahmedabad...was busy with some data work and h3 just gave me the laptop to check it out by myself ...then while I was checking ...he ask d me to keep it aside so that he can have a clear view of the screen installed in the desk ...so that he can do some cheking with their routine work...thrice this happened and some other executive wad also available there ...doing the same work with some questions to Mr. Yadav...
Please provide your staff the wider desk and also if there is some problem then please provide a wider area and dedicated staff for customer support ...I am not sure how everybody can be at the desk and check about their queries...or please provide them some more systems to them to check their work and we do not have to go for .

Dear sir
We bought croma1 ton AC from the Croma store tnagar Chennai on 25th October. The product was delivered the next day on 26th October they said they will come for installation on 27th but they didn't turn up then said today they will surely come but today also didn't come now saying will come tomorrow I'm a first time buyer of Croma but Im having a horrifying experience very disappointing
Pls I'm registering this bcoz other customers should not suffer like this
Hope you'll do the needful

Digital display not showing proper no.

I visited your Croma outlet on Nashik Road, Nashik, and purchased AQUAGUARD Crystal NXT RO, UV MTDS (HSN[protected] on Sunday i. e 24 October 2021
Order ID:SOA[protected]
delivery was to be done by 26/10/2021 but till date 27/10/2021 no delivery of the product.

I've Recently Bought Croma 20w Power Adapter With One Year Warranty But It's Working Stage Was Just Above One Month. I've Thrown It Away. Croma Please Sell Original Products Not Like That Croma Power Adapter ❓

The beading of the fridge door is not closing tightly with the result a lot of ice is collecting inside the fridge.a

This is regarding subject mentioned order, which was delivered on 19th October 2021 by blue dart courier.

Regret to say that item upper body is damaged.

Please provide replacement ASAP.

Looking forward to hearing from you