[Resolved]  Croma — Product ordered, Payment debited to Card, order not recognized by Croma.

I placed an online order on croma for 3 products and made online payment using discount codes available. I received email from croma stating payment in transit whereas bank already debited the card for payment (confirmation copy available). Until 48 hours from placing order - Croma customer care did not recognise the order had no clue about it. After multiple followup at call centre and on email - Croma sent mail stating
“With reference to your order no[protected] on www.croma.com, we would like to inform you that order has been failed due to cart value and captured value did not match and money Rs 29089.09/-RS deducted from your account .

Croma doesnt have right to cancel the order after accepting payment as per norma.

Request you to please look into this at the earliest and get my order delivered.

Thanks. Hopeful of a FAIR resolution.