[Resolved] Croma — Product returned but no refund yet

Zinks

May 13, 2016

Address: Pune, Maharashtra, 411048

Website: www.croma.com

Had purchased a Symphony Hicool Smarti cooler from croma(Pune Solapur road, wanowrie branch) worth RS.9395.50 on 26/4/2016. But from the first use onwards it was blowing out hot air.The cooling system was not working. Hence the next day itself had to visit the croma store again n requested them to replace or refund my amount back.On which they agreed and gave me a refund receipt and informed me that I would receive my payment within the next seven working days since I had made the payment through debit card.
Today it's the 15th day n haven't yet received my payment.Got a call from your finance department saying that will receive the payment by 12-13 may.So today is 13 th of may n where is my payment CROMA???????? Is this your customer service??????
Your mission itself says you help us buy...and what after that????? Don't you think refunding the customer money is also your duty and responsibility.or only it's just sell products.
Croma I want my money back as soon as possible, am tired of running back of you people.All I have received is a mental torture by purchasing a product from you.

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May 27, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Croma Customer Care

from Mumbai, Maharashtra

May 13, 2016

Verified Support

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Zinks

May 15, 2016

Have received my amount, thank you

Asheesh2012

from Noida, Uttar Pradesh

May 16, 2016

MY AC IS not working due to the fault in fan motor. Complaint is raised since 18th of APRIL but CROMA service is not able to fix it even now. No clear answer so far. Service engg do not pick up the phone and customer care always give a 24 hr time to respond but no one responded so far.

Croma Customer Care's response, Apr 23, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.