Croma — Product without features

sriharimrk

from Khammam, Andhra Pradesh

Jun 29, 2024

Website: Croma.com

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on the product. I don't want the product and looking for my money back.

Complaint: SR ID :C[protected]
Complainted on: 8th jun'24

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Croma customer support has been notified about the posted complaint.

Jun 29, 2024

Updated by sriharimrk Product air throws max of 10fts only.

Jul 09, 2024

Updated by sriharimrk Still not resolved the issue

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Jun 30, 2024

Verified Support

Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

Croma Customer Care

from Mumbai, Maharashtra

Jul 15, 2024

Verified Support

Hello, as per the latest update, we understand that our team reached out to you regarding your concern and resolved the issue. Feel free to reach out if you need further assistance.