Croma Complaints & Reviews

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.

Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

30/05: got a reschedule message that the delivery will now be on 31/05

31/05: rescheduled delivery on 03/06

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 24-48 hours.

03/06: rescheduled delivery on 06/06

06/06: no update nothing.
Called customer service at least twice. They arranged a callback from their supervisor but nobody called me back.

07/06: rescheduled delivery on 09/06.
The most amazing thing that I learnt is that Croma offline store and online are completely separate entities. Went to a nearby offline store to address the issue and they asked me to call customer service which I've been doing for 4 days. They don't have information on the central warehouse in Mumbai which serves the online orders.

Finally went to cancel the order and it's not letting me cancel as the status is showing packed and ready to ship since 28/05. No Invoice is generated yet.
Have been on call with customer care since 1 hour and nobody seems to have access to cancel this at their end. They are asking me to reject doorstep delivery whenever that comes but cannot give me a date when the delivery will happen.
Also, the customer care executive mentioned if you wanted an AC then you should have bought it from offline store. Online you'll face these issues.

Completely fed up of the entire Croma ecosystem. Nobody is taking ownership of this and committing to a date.i understand that there are stock issues but at least give me a proper update on what's happening.
I had uninstalled my window ac for exchange since 30/05 but now it's just sitting there for more than a week.

I had opted for same day delivery (with 99rs extra) for MacBook Air on 31st May 2024. However, I have not yet received the order or any response from Croma regarding the shipment. Their contact channels are all automated (& useless). I am highly dissatisfied by the lack of accountability with high high value orders....

Hi,
I have purchased Symphony cooler from croma website.
On website it is mentioned that it will cover 170 sq feet area and will throw Air until 40 feet.
When I received cooler and checked it cover 16 sq feet area and it throw Air 5 feet only.
Symphony technician checked and said it will cover only 16 sqft area.
I have informed both croma and Symphony to connect me and return product but no one answering...

I complaint many times from croma customer care number 6-7 times
They tick solved mark without visit my home and without any call
I complain in croma store also but they check customer patience only not giving any solution. I am writing this last time if croma doest repair or change my ac then i will go to court because i buyed extended warranty not in free.
Mob no . [protected],
[protected]

Very disappointed to write the level of service I have received from Croma for the extended Annual maintenance service purchase I made in February 2022.

I raised service request for all my 3 AC’s on 21.05.24 and inspite of chasing your customer care till date no technician has been assigned.
Even I escalated on Linkedin but result is same

SR ID nos - BOF210524EW00294

Request raised...

I bought croma AC 5* from croma store in select city walk, i was not given receipt saying it is electronically generated and it'll send to my gmail which they took but have never received any invoice till now. I call the customer care for service repair since it is not working, but no one has responded so far. i have given my contact number but no calls from the customer care

I recently purchased an iPhone from Croma - Breach Candy. Later realised the name on the invoice is incorrect. I want to change this but Croma - Breach Candy denied. I need to claim the invoice to my employer, therefore, name change is needed. Only need to add my employer name before my name on the invoice. Everything else remains the same. This shouldn't be too hard. Kindly support.

Dear team,
I have purchased Haier refrigerator from your store and received delivery one week before, I am very disappointed with the service and regret to purchase from your company even being a Tata employee.
I received defective equipment...The refrigerator is not at all cooling i informed Haier call centre the technician came and said fan was not working now that I have fixed it cooling will happen in 6hr... But it was of no use refrigerator still did not cool..
Second time I raised complaint now the technician is saying their is gas leakage compressor is not working...
I raised this issue to you team, they said complaint is raised and our technician will visit in 48 to 72 hrs just witness the issue . After that if it's due to your mistake you will have to pay charges or if it our mistake we will decide what action to take...
What kind of solution is this.. i buy the product from you which is defective and more I am facing issue related to it...

Can you guys stay without refrigerator at your home for even 1 singal day in this summer.. my all stuff is getting spoiled... I have small daughter for which I can't even store the milk...

I simply don't want this product, I don't want repair in initial stages itself...either replace it immediately or return it...

Me and my family is suffering a lot because of you...

I request you kindly look in the issue urgently and take necessary action. service request C[protected].

Regards,
Nayeem Kazi.

I

On the 15th of April 2024, an Acer laptop was ordered from Croma. After a few days, the Laptop was delivered in perfect condition. But recently while registering the Laptop on the official website I got to know that the Laptop was activated on the 11th of October 2023. As per Acer policy once the laptop is activated the warranty tenure starts. As the laptop was activated before delivery I am gonna suffer in the future while availing my warranty. so, I want an extended warranty from Croma on my Laptop.
ORDER details are mentioned below:-
Order ID- TC[protected]
Shipped by: CROMA, AhmedabadDC-D019
Shipment ID[protected]

client number-[protected]
resolution of the problem can be an extended warranty, replacement or communication

Purchase 1.5 TON CROMA Inverter AC dt. 31 March. now its nor working from last two days.

HI,
I Saloni Khandelwal had come to your store yesterday 5th May 20'24 and was not assisted properly with your help desk person the apple concerned person available on call with him. I request you to look into the store timing of my entry as per register between 5: 45 pm to 6:32pm and look into the cctv footage of how exactly your team was on assisting a customer. I understand its a weekend and one needs break but not at the cost of disvaluing your customer come in store asking for services. when the service desk person called the apple care person ...he clearly said main chai peene aya hu kya hai ..the service desk person then didn't realize on his loud call and silent room we could hear every single word and the kind of tantrum the concerned person was throwing to deliver the services. I then bought it to notice of the person I can hear every word said by your team mate ...after bringing to the attention of the apple InCharge person on phone he was not polite at all and was still throwing a fit of words making it complicated for us ...if there's a possibility of call recording I would request you to look into the same. Lastly, he didn't even turn up to the store until I left in 30-45min of me being around. ...additionally, I was given a goods acknowledgement receipt where its written physical condition of the pc is OK...I have also clicked a picture of the apple cable before submitting ...so today date 6th may instead of calling me the person calls on alternative no and says the cable and pin are bent hence its not working It's hard to make amends with your team who just hangs up on call, does not call the correct person, does not give clear information of products . How does Croma except us to be loyal with such disappointing facility on replacement against warranty . I would request you to one last time look into the matter before I escalate this further ...My cable to be replaced against warranty .

Below is the 1st mail sent on April 15

had purchased CROMA INV/AC 1T CRLA012IND255301 3S on[protected]. It was secondary AC installed in our guest room. Now before 4 days we did see a E7 error on the unit. Bought it just 1.3 years before so soon we are seeing this issue. When talked to Store they said I will be charged 11k for it. Bought the AC for 28K and now I have to spend another 11 K? The AC didn't last for atleast 2.5 years, Please look into this issue and give me a solution which is good on both sides as I had purchased several items in Croma and no issues was seen for the first time I am seeing this kind of issue. Because to spend 11k just 1.3 years after purchase is not good to a product which should atleast work for 3 years. Twice water leaked through AC after purchase so the product had its own faults and no solution attained.

Note: As instructed by technician Stabilizer has been installed by the Installation team itself still saw the issue.

Invoice No: SLA138RS785104

So far no technician visited. So sent below mail on May 3.

Still no update from service team. The sales team when I bought confirmed it is 5 years PCB warranty but now they are asking me to pay 11000 for it. They still haven't visited to check at all straight away they wanted me to change for 11K, how that a 1.3 year old PCB is going off soon. Either I require free of cost PCB replacement or I want the unit to be replaced for the 11K cost. Because the new PCB is only 3 months covered in warranty so to spend 27K + 11K fo the Croma AC within 1.3 years this is purely bad. Worst customer service in croma after you buy you are treated poorly.

AC was bought within last 8 month from croma . Water leakage happened on March 9th first. Technician came and repaired it. Service request number. [protected]. Then again on March 17th, same water leakage problem, complained again. It was resolved 5 days later. Again on March 28th, we faced the same issue. Water leakage again. Complained and again the technician came and it was resolved one week later. Now the issue happened again. Water leakage. My phone is damaged with water and it’s not working now.

My order number is TC[protected] and had ordered a refrigerator from croma on 26th april whcih was showing delivery on 29th april but still now it is showing only out for delivery and i do not have any update over it, even had worst experience with the customer care as each and every time i call they tell me that they have raised a complaint and takes 48 hours to get a reply, the same thing has been told to me again after reaching them post 48 hours that they have escalated the complaint and again it takes 48 hours for me to get reply.

I have even requested to cancel my order and refund the amount, even that has not been addressed and also we need to wait half an hour to get the call connected to customer care but also no proper responce from them and also rude behaviour, even i have the phone recording of the executives the way they behave.

Request you to kindly solve my problem and help in getting back my amount

We have purchased LG Smart Inverter Motor Fully Automatic Washing Machine from CROMA STORE, NEAR GENDA CIRCLE VADODARA
Model No-T75SKSF-1Z
PRODUCT CODE- T-8585NEDLGZ.ASFQEIL
SNO- 401NWLUA126616
Washing Machine was first operated /installed by croma technician, but infact they were not technician but sale man for product . Washing Machine is showing various operation problems such as water level, cycles, and programming...

I have started to raise the complaint since the June 2023 when i purchased LG washing machine from Croma store offline.
Started to raise concern from 1st visit of technician for installation in June 2023.
After that 6+ complaints ( service request)raised & all of them are closed / cancelled without my consent by CROMA executives. Just one time one component replaced but no improvement.
Called many time to customer care & they have raised service request not replacement request.
Mailed 30+ times to [protected]@croma.com but no reply.

Now visited croma store but no resolution of the inefficiency of washing machine.

You can do the parallel comparison of this LG automatic washing machine (cost: 20000 InR) with SAMSUNG semi automatic machine (7000 INR), i am sure SAMSUNG SEMI automatic washing machine (Cost 7000 INR) will do a lot better than LG machine.

Lg machine is tearing off/damaging the light clothes and not able to wash the collar/ sleeves properly, then what is the use of the machine.

Bought a whirlpool fridge from CROMA, which is having issues with auto-defrosting, raised complaint twice regarding this with the store in a gap of 3 days interval both the time store sent me an resolved message without even attending to it.

I had been eagerly anticipating the delivery of a cooler, especially given the unbearable heat in Bangalore. I expected it to arrive between 9:00 AM and 9:00 PM on April 22, 2024, as I ordered it on April 20, 2024.

Even after 2 days in Bangalore, the product has not been delivered yet. When I went to a local Croma store, they said that they wouldn't handle any online queries since the product was ordered online, and its concerns would be handled separately. I am unsure why you have opened Croma stores if this is the case.

Please deliver the product by April 23, 2024. I promise neither I nor my family will ever visit Croma or order anything from Croma again.

Alternatively, please allow the customer to cancel the order and receive a full refund.