Croma Complaints & Reviews

I am writing to express my extreme dissatisfaction with the service provided by Croma regarding the delivery and installation of an air conditioner that I recently purchased from your store. Despite the purchase being made three days ago, there has been no progress in the installation process, and the lack of communication from your installation provider is appalling.

Upon purchasing the AC, I was assured that installation...

I purchased Haiet AC from Croma, Indira nagar, Bengaluru on 7th April and the AC was delivered at my place on 9th April and I was told that installation will be done within 48 hours. However, upon requesting that I will having office and timing issues the store person Shivagami assured me that the AC would be installed on the next morning i.e on 10th April at 11:30 am. So, taking her confirmation via phone I had to stay back and work. None showed up for the installation and I had to keep calling serval times to follow up when the installation can happen. The people in the store are highly irresponsible and was not receiving my calls. Hence, I had to request one of my friends to call from her number and ask for the update on the installation, they again assured the installation would be done by Saturday i.e 13th April second half of the day but as I was not there at home so they told that a technician would come on Sunday at 11:00 am for the installation. However, no one showed up and no one from store also was not responsible enough to give me a call and update. Then whole Sunday went in calling to the store several times and no one received my call. Then I had to escalate a email in " [protected]@croma.com" after that I received a call from the Croma head saying that my purchase was not updated in their system so it will take 48 hours, so upon arguing with him a bit, he also assured me the installation would happen on Sunday but same no one has showed up till. Today morning also I called, the store phone is busy and no one calling me back for the update and from number I received the call from Croma head also not receiving my call.

I purchased croma 1.5 5 star as from tata retail store at kakinada on 04.04.24. The installation was done on 12.04.24 after repeated requested the service engineer. But after installation water was coming from indoor unit in ONE DAY. So plese send your service engineer to rectiry it .

I had purchased Lloyds AC on 7th April 2024 from one of the Croma stores in Kalyan Nagar, Bangalore and I am still to receive the product delivered to my home..I did receive the stand on 8th April and curious to know why the AC is not delivered..The Croma senior sales person Pavithra had assured the same will be delivered in 48 hrs and when I went today to the store I was told it will be delivered today, Iam still waiting for the product..
Not sure how CROMA is tracking the delivery of the product brought by the customers ..Pathetic service and disappointed with the service

I ordered Croma 1 ton AC online in croma website. The AC was delivered on 8th April 2024. As per the website, installation will be scheduled within 12 hours after delivery. I haven't received a call till now(13th April 2024).
When customer care is contacted, they provide evasive response.
Croma order number: TC[protected]

AC was serviced by Croma technician on 2nd April. Still now, bill has not been provided.The AC is not cooling well.Need urgent attention

I just bought a new ps5 from croma for about 59000 on 7th april and after 3 days the price is dropped more then 10000 its current on the price of 47 thousand
I contacted customer care for the refund of the price diffe they completely denied for that my order id is SOA[protected]
Please i want my prife difference refund or take this product back

Bought a IFB split AC 1 ton on 7th April. Was promised delivery in 2 days. No update until now. Today I personally went to the store in Sidhapura Bangalore and they say that there is shortage in delivery staff because of festival season. And that it will be delivered by 12th April. I am not sure if this can be believed. I have told them that i need my money back if it is not delivered by 12th. Very unprofessional that they don't even call to inform about delays. And when I called them there has been no proper response.

SOA number[protected]

I bought my 2 Tons AC from Croma, Porvorim Branch, Goa. Once, i got problem with the swinging system and after many complains they sent an engineer, and the problem was resolved. Other than that, even after one year i still got no free servicing (like cleaning).

Before i bought this AC i bought q smaller ACs from Reliance Digital and I've got two free servicing till date, and they told me that they will come again for the third time (which will be wet servicing).

Is there any free servicing available with Croma? If not, why?

I have purchased 65 inch OLED TV from croma store dibrugarh on 04/4/24. Next day tv delivered but still today it is not installed I am contacting Bharuch croma centre from last three days but they are not taking seriously not updating the status also every time New person attend the call at reception but no one taking responsibility

Regards
Nitin Gajghate
Mb [protected]

-12/06/2023
-[protected]
-i bought new i phone 13 from (croma thuraipakkam, chennai ) in june month from this number ([protected]) ..i asked for that issue ( i did not received credit points) for workers but they did not response..
-refund for credit points

I had purchased my 1 tone split AC from Croma Thane branch on 11/06/2023 this product is under warranty but since purchase it requires service 2-3 months. Now since last 2 months the technician told me to do jet service which was chargeable but on repeated complaints jet service was done but it did not last long & again there is no cooling again I was advised for paid jet service which I have refused. Either the service centre is not doing the job well or the product is defective I either need proper service or replacement of the whole product which is under warranty plus compensation for mental & physical harrasment & torture.

My earphones stopped working after 2 months and they are still in warranty But i have called them they are not picking my call and also reject request raised on website.

My order no is SOA[protected]...My dad has ordered mentioned productsin order no on March 14th 2024 from Croma ...he paid in cash n croma people gave us invoice ...out of that order we ask to deliver chimney only as as it was required but due to contractor pending work we are not facing some legal issues and we r requesting to chroma to cancel the order but they are not entertaining us ...if the other products are not delivered yet then...

My order I'd is SOA[protected]:1
PANASONIC INV/AC 1.5T EU18AKY3XF 3S. I have purchased a AC and delivered on[protected]. But I didnt get GST invoice. Kindly send me the GST invoice in the following email: [protected]@gmail.com. thanks...

My order no. is Order No :[protected]

Is this the commitment regarding delivery from croma services? it should be delivered by 30th March'2024 till 8.00 PM. I have tried to reach the given toll-free customer care number but there is no response, only IVR playing pre-recorded answers. Is this the way Croma deals with its customers? while I am ordering the product it says that it will be delivered the next day... and now I am helpless. I think I would have to raise this issue with the consumer court as well as the e-commerce ministry, to avoid that kind of negligence so that poor web shops cannot fool their customers

Hey there. Is Croma (New Town Branch, Kolkata) being run by bunch of goons. I was misbehaved and was harassed at the store.

Today arounf 6.30 PM I went to NewTown Croma store with the intention of buying an Apple charger adapter. I took it and went to the billing counter where no one was there to attend me. Waited for many mins only after calling out loud was attended by one of the representatives Mr. Naskar (Title, as first name I cannot recall). I requsted him to price match the product price with that of Croma website, since I had done this previously as well from the same store. I was asked to wait and was left again and after a long wait I was denied when Mr. Naskar called (over Phone) his so called manager Mr. Sayan. I polictely asked to speak to him and name of the manager to which Ithe call was cut and I was asked to wait again. After again a long wait Mr. Sanjib Kumar Samanta came and very arrogantly spoke to me and misbehaved with me saying we won't match the price and will price it whatever we want. Upon listening to this I requested him and showed him the bill of previously the same store to which he said he didn't care and said no its my decision and I won't do it. I said that how come it be your decision as this is a retail store and I just asked for a price match. I also asked why am I being denied the price match. To which I was told its my decision and its my personal store. And then further more verbal hurlings were passed on to me with arrogancy. To which I felt not safe to say anything as it was getting tensed and with fear of my safe and well being I left the store.

Being a TATA Employee (TCS Employee) myself I do know that Tata Cares for its customer and always value their wellbeing first and does the right thing.

Please have a look into it and do the needful as today I had to be fearful for my safety in a public Croma Store as a Croma representative had an audacity to say its my personal wish and my personal store and I can do whatever I want there.

My uncle and aunt are senior citizens who purchased a WHIRLPOOL WM TL 7.5KG PREMIER GENX GRY from CROMA Alwarpet Branch on 18th August 2023. Within the first month itself there were vibration and jarring noise issues. They complained to CROMA Sales team Ms Tamarai (Contact [protected]) who gave contact of Whirlpool Service person Mr Amritharaj (Contact [protected]) . Initially he was cooperative and helped reduce some of the problem though not eliminate it completely. My aunt was adjusting with the defective machine for a few months but last fortnight the machine started shaking dangerously and pulled the plug out of the socket while also breaking off from pipeline, spilling water into the house. This could have been a deadly accident. Panic stricken they called the Whirlpool Service and Croma Team Alwarpet but after hearing the problem, they stopped responding. They cut the phone from my aunt when she calls. This is a very serious matter, requiring seriously escalated complaints if action is not taken to fix the machine or replace it as it is within the product Warranty Period.
I request you to take immediate action to address the problem.

Given are all the product and customer details:
Invoice No: SLRS4242834
Date Time:[protected]
Order Id: SOA[protected]

Customer Billing and SHIPPING Address
AMEENA ZIAUDDIN,
Mob-[protected]
337/1G TTK ROAD, Royapettah chennai,
CHENNAI,
Tamil Nadu-33,
600014

After several days of mails and tickets the product was finally returned. It was picked up from me on the 6th March. It's been 7 days since and the return is not even updated online. There's no acknowledgement the product was returned from Croma's side.
Hence, refund is not yet initiated as well. Tickets raised are being closed and mails go unanswered.

The tv was having the manufacturing defects which was assesd by their team.they promised replacement but they have now refused to it despite of several reminder given by me. they took 4 months to address the issue. they send the delivery partner without recipt of collecton of the product they forefully closed the complaint which is a clear case of misleading to the customer. please take strict action agaist it or we would be bound for legal remedies.