Croma — Realme Smartphone Model GT 7 Aston Martin Green

On 21 August 2025, I visited the Croma Store in Infinity Mall, Malad and while I was enquiring about Smartphone Offers, I was coaxed into buying a Realme Smartphone bearing the Model GT 7 Ashton Martin Limited Edition. I ended up buying the Phone half-heartedly as they tricked me into believing that the Model was in high demand and they have somehow managed to arrange the Phone from a different outlet. I was also made to believe that the Phone and all its accessories are of very Premium Quality and there would be no problems in the future.
Just after one single day, I saw that the Premium Back Cover as their claims was already getting torn apart either due to very poor quality or due to getting decayed due to long term storage. I informed the Sales Rep regarding the same hoping for a resolution but to my utter dismay, it was just a cold response as having forwarded to the Manager and the absurdity is that he didn't even bother to inform me regarding any updates for the same. After waiting for 3 days when I asked for an update, it was another cold response that there have been no updates and there is nothing that he or I can do.
The issue here is not about the Mobile Cover but it is about the Arrogance and Deceit of these merchants who take the Customers for granted that they can trick them into buying Poor Quality Products by Using such Unethical and Unfair Trade Practices and later challenging the customers to do whatever they can but it won't be of any use.
But it is only a matter of time that any one Consumer decides to use his rights and makes up his mind to go the extra mile to get justice. Hence being a soldier, I have decided to go against their Fraudulent Activities and Arrogance and I won't give up until I get the Justice I deserve.
This should also be taken as my Legal Notice and It is hereby informed that their actions will come under the purview of Cheating, Deficiency of Services and Unfair Trade Practices and if I don't receive any Response Justifying their actions within 15 days of receiving this Notice, I would be left with no other way but to initiate Legal Proceedings against them. I would also be claiming for Compensation for being subjected to Cheating and harassment causing me mental agony and emotional trauma.