[Resolved]  Croma — Very bad experience - unethical behaviour

Address: 122001

Website: www.croma.com

Just bought a new AC(183myi) from Croma Retails on 21st May 16 and on the day of installation it was revealed that some part of AC is broken. Technician tried to hide the fact and installed the AC, however, after questioning revealed that some part is broken and cannot be fitted and AC is a damaged piece. We wrote the same thing in installation report and also called Croma customer care and registered our complaint. but neither Croma nor Voltas took any action.
Since, no response was received, We had to call Croma & Voltas many times and finally when we visited Croma, we were told that Voltas engineer will visit us and decide the further action. After a day, Voltas engineer visited us and after thorough inspection informed that yes this piece is damaged and would be replaced as it cannot be repaired. Also he informed that this piece was earlier sent to someone else and may be becoz of its defect was returned by them and now same piece is handed over to us.
Now even after 7 days there is no response from Voltas and Croma. Both of them blaming each other and we even after paying the money sleeping without AC. Both of them ruining the goodwill of Tata.
Now enough is enough and we dont want replacement, and just want our money back.
Please help.