Jun 10, 2016
Updated by DattatraySG Still Complaint has not resolved.
Dear Sir / Mam,
I would like to inform you that still i have not received call or mail from you. and please tell me the meaning of below two lines.
1. 24Hrs means how many days.
2. Shortly means how many HRS.
As usual i called @ur call center on day before yesterday, Mr Alok told (committed) me you will get headset (Repaired headset, croma have replaced one part) within 2 days. For the same i have not received any confirmation call or mail yet.(2 days has over)
If you see my first mail, i have already mentioned that your executive (Riya and Asma) told me if we do not found an issue we cant replace, if we found issue we will replace it (i.e. i will get new one). Now your technician found an issue so why you people are giving me repaired headset. That clears that customer is MAD and only you peoples are smart.
Thing is not about what was the cost of headset, thing is why we do shopping from Croma only because its name. and you people are trying to make me fool since day1.
Now i want only new piece of same model or different, if its not possible then please keep repaired headset with you only, i am not beggar on road. every time i need to do a follow up.
if its possible to give new headset then only revert otherwise i will take necessary action.
On Mon, Jun 6, 2016 at 12:36 PM, customer support wrote:
Dear Sir,
Greetings from Croma!
Thank you for writing to us, we regret for the inconvenience caused to you. With regards to your query please be informed we have forwarded your complaint to the store team and will keep you posted regarding the same at the earliest.
Should you need any additional support for locating nearest Croma store, do feel free to call us at[protected] and we’ll be happy to help.
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com
________________________________________
From: Dattatray Ghanekar
Sent: 05 June 2016 19:28
To: customer support
Subject: Re: CROMA HEADSET ISSUE
Dear sir,
I have recd a below message from croma.
Dear Customer, We are pleased to inform you that service request MUM280516WS00032 is Completed.Please call [protected] for any query.
Please let me know the further steps.
On 3 Jun 2016 13:01, "customer support" wrote:
Dear Sir,
Greetings from Croma!
Thank you for writing to us, we regret for the inconvenience caused to you. As per our records, your complaint is already registered with us on 28.05.2016 with the ticket number MUM280516WS00032. We have already escalated your complaint to the Store team and are working towards a quick closure of the issue.
Please allow us 24 hours to come back to you with a resolution. The Store team will get in touch with you shortly.
Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com
________________________________________
From: Dattatray Ghanekar
Sent: 02 June 2016 19:52
To: customer support
Subject: Re: CROMA HEADSET ISSUE
and 1 more thing your call center executive (Aalok) told me yesterday that you will receive call from Croma before 7:48 PM(2nd June 2016).
Very Good Service!!!
On Thu, Jun 2, 2016 at 5:18 PM, Dattatray Ghanekar wrote:
Still no reply...
i have submitted product on 28th May 2016. please let me know how many days you needed?
On Mon, May 23, 2016 at 8:11 PM, Dattatray Ghanekar wrote:
Dear Sir/Mam,
This is Dattatray, writing this mail to complain regarding my Croma Headset. i have attached images of Headset and bill.
i had bought a CROMA Earphone (HOOK EARPHONE WITH MIC, Model No : CREA7283) on 08-Apr-2016. yesterday i faced an issue with headphone that whenever wire gets wagged by air or if i am walking then sound gets lower, higher and sometimes its not audible at all.
i have visited to your customer support desk @R City, Ghatkopar. when i shown my headset to your executive (Riya and Asma who were sitting on chair) they check (Hardly 3-5 mins)and said that there is no issue we cant replace the same. but (Dear Sir/Mam) tell me i have already informed your executive i am facing this problem only when i am walking or wire get wagged by something, now you tell me how can they conclude that headset is NOT DEFECTED when they were sitting on chair.
SIMPLE LOGIC!!!
and also when RIYA checked the same initially she has doubt that there is problem, and again when ASMA and RIYA checked the same, they both said there is no issue.
Now you tell me if same product giving different-different output at 2 different-different times, is it possible that headset is working fine??????????????
We are not expecting such RESPONSE thing from your side.
Waiting for your revert (don't know whether it is POSITIVE OR NEGATIVE)
and one more thing i have already recommended same headset to my friend as product is VERY GOOD but your SERVICE??????????????
[protected]--
Thanks & Regards,
*Dattatray Shantaram Ghanekar*
*Contact No : XXXXXX9490 / XXXXXXX626
*(Database Administrator)*
Disclaimer - The information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses.
--
[protected]--
Thanks & Regards,
*Dattatray Shantaram Ghanekar*
*Contact No : XXXXXX9490*
*(Database Administrator)*
Disclaimer - The information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses.
--
[protected]--
Thanks & Regards,
*Dattatray Shantaram Ghanekar*
*Contact No : XXXXXX9490*
*(Database Administrator)*
Disclaimer - The information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses.
--
[protected]--
Thanks & Regards,
*Dattatray Shantaram Ghanekar*
*Contact No : XXXXXX9490*
*(Database Administrator)*
I have a bought an LG LED TV from one of your stores in Koramangala on 1st of May 2016 and an LG DVD player was included with the product. I was initailly promised that the product will be delivered in 2-3 working days.
But now I have been chasing up your customer care regarding the product from 15th of May 2016 and still get no proper professional response from them until 31st of May which is 31 Days after buying the product.
I have called numerous times for the product and the customer care replies are as follows:
1. On 15th May: Please give us 24 hours time and we will let you know the status
2. On 16th May: Please give us another 24 hours
3. On 17th May: Please give us 72 hours of time, we will arrange the product by 20th
4. On 20th May-Product still not delivered: We will arrange a call back from supervisor in 1 hour
5. On 20th May: I called 3 times and I was promised call backs which never happened even until 1 week
6. On 22/23rd May : we will arrange a call back with the store
7. Finally I decided to return the TV or arrange for an alternate product or provide me vouchers for the same so that I can buy a similar product. Then your Customer care says wait till 31st and it will be delivered, if not we will arrange for an alternate product or cash refund
...and it is still not delivered. I have called up again and they say give us 24 hours??????
This is highly unprofessional and Croma lacks minimum customer service skills or courtesy that they cannot keep in touch and update the customer. It's a big shame that the company and it's system cannot still tell me when the product can be delivered after 31 Days???? and even on 31st they say that the product will be delivered SOONER!!! and when I asked when is this SOONER, they don't have an update. So is this SOONER 1 MONTH OR 1 YEAR OR 10 YEARS???? Croma lacks minimum professionalism and they can never keep up their word
If the product is out of stock, why do you even sell it to the customer and why don't you maintain transparency while selling the product that it won't arrive till 1 or 2 months. Is business all about SELLING for Croma???