Croma Complaints & Reviews

Need to share my experience with croma, bandra west . I bought the a.C. 2 ton panasonic from croma on 5 march 2016. The purpose was to keep my living room cool which is is approx 200 sqft. But the day when it was installed, i told the installation guy that ac is not cooling, he told me to keep patience, it will be full cooling after few hours and he left. Those few hours passed but the cooling remain the same. Then i contacted the panasonic...

I have ordered a led emergency light from croma on 10th mar, they send a message that the product got delivered. But when i complaint they said that the issue will be resolved within 24 hrs but now it becomes more than 18 days. I have called them several time also mailed them but no response want to legal against them.They are just big lies and thief in the name of tata....

This is with respect to a delivery of a Cooler that was expected to be reaching my house between 1200 hrs and 1700 hrs yesterday is still not traced anywhere in your system.
I had bought a Symphony Cooler on 26 March 2016 with a printed delivery date of 27 March 2016 in the mentioned time above from Croma, Wakad.
As I write to you, no delivery has happened nor a call to apologies. No one informed when this would be done.br...

I lonched complaint of my washing machine on 1st march, 2016. service persone visited and retured giving assurance of returning with faulty part within 5 days. but still today he never returned and no feedback from croma. washing machine is daily using equipment and it is not working from about 5 weeks. i also called croma two times but poor responce from executive non other than sending reminder to service department....

Croma bhayander store do not have this product FTKM50 as available on online retail store. When they put the code of the above mentioned product in the system the product is actually FTKH50 ECO SERIES. Which is not the latest product of daikin and what croma is claiming to sell online. I always had great respect for tata company. But it saddens me to see such incompetence and probably a fardulent activity going on. A customer if orders the...

I had purchased one lenovo tab miix 2 8 model from croma, malad mumbai store. After plenty of research online i found that the specifications of the tablet is quite impressive and good under a budget. The croma price was on rs 9999. I purchased the tablet on 14 january 2016. After few days o[censored]sing per say 10 days, the tablet started freezing and several hanging problems there. Tnen i started calling lenovo customer care. They gave me some...

Hi-
I bought Samsung television exactly 1.5 years back. I understand my warranty period has expired. However, the television piece that was dispatched to me was already defective in terms of the Panel that had dust. Initially (1st year), I thought there was only small dust particles, however, over time, the black spots have circulated and I have dark spots on my TV, with just 1.6 years of its life. I was told by the service person...

I bought a tablet and imported it to the U.K.
After some time, the touch screen stopped working. I have been trying to get another screen for it but apparently, the company does not have the facility to ship to the U.K.
I cannot believe that a large company as such cannot ship items internationally.
I now have a tablet that switches on but I cannot do anything with it because certain areas of the screen don't work.br...

Hi

This is to kind into your notice that I am facing problem with my laptopp from last more than a year The problem is that it is not working properly as senser of volume button is creating problem so becoz of that system got hanged. I submitted my laptop to croma center also for near about a month but issue was not resolved. So please solve my issue on ASAP Basis as per Croma service promises....

I have requested(request no - MUM050316FS00036) for servicing of the CROMA brand split AC installed at my place on 6th March. But sorry to say that till date Croma service guys are not interested to call/come for the servicing. I have been calling regularly on the customer care no and every time they say that the call will be attended in 24 HRS. This is the worst service I have experienced compared to all the appliances in my house. Croma...

This is very unprofessional service received from croma Kormangala 2. After the confirmation of ground staff. I book a product and mention that about delivery timing.

But till now i did not received my product and even when i am trying to call your CSS. He is continuously disconnecting my call.


Invoice No: SLF02A[protected]...

I have purchased most of the house holding from croma, my registered numbers are [protected] & [protected]. Past 2 weeks i was behind the croma for the service of my washing machine and till date it is not happened. The washing machine manufacturers keep away from since it is under extended warranty. It’s very bad experience i am facing from the customer care when i cal them, and even they are not taking any action in this regard. My complaint...

The jars of the processor has stopped working . the atta maker has also broken . pls come and fix it .. I need a technician to come home and check for it as I will not be able to get it to service centre . pls come as soon as possible and fix it...

Purchased Dell laptop on 15th March 2015, within warranty period i have faced lots of issues. Main is,
-Expired warranty, six months back in Nov 2015.
-No proper response and mail from any croma manager even after calling lot of times.
-being a Dell product, they are not taking any responsibility towards product which was sold out by croma.
-When inquired about warranty and faulty piece, no reasons are provided...

Hi

I visited the CROMA Prabhadevi store (Century mills) and inquired for a Samsung S6 phone on March 14th, 2016. I spoke to a executive Rohit. Though the prices that CROMA quoted was substantially higher than the other competitors, I requested for a discount. He bluntly refused. I then asked him incase if there is a display phone that is available which they would want to sell at lower rate. He immediately showed me a Gold...

We have registered complaint on 26/2/16 no. Sr [protected] & executive is saying part is not available till date . So please confirm till when it will resolved...

Worst and Pathetic Customer Care.

Hi Sir,

Writing this mail to you as got no response from customer care after dropping mail and calling multiple times

I have ordered a refrigerator from Croma Retail Online, Model No:RT27JARMESE
Product is damaged back from back side.(Attached Image)

As already spoken to Croma Customer Care regarding this. (SR[protected])

I...

Invoice : SLF02A[protected]
Date : 7th Mar"16,
Please be informed that i bought a brand new Samsung A7 handset from croma (Rajouri Garden) on 14th Feb"16 which didn't work well since initial days and now has stopped working completely. The phone is burning and the temperature of the phone is keeps on increasing like anything.
I spent Rs 23, 000 and would say, wasted Rs 23, 000 on this handset which doesn't...

I have purchased Zook Bluetooth speaker @hyderabad Croma when I came to my room and check that device it was not working there is no AUX mode input pin I asked to that store but they said here we cannot do anything there is no serviced apartment here so u can go and ask any other outlet in chennai so today I went to Croma and asked for the replacement but they said u can ask only in that particular store where I actually purchased what is...

I had purchased tab from Croma Ghatkopar location in month of November 2015, on which I got gift card worth Rs. 1800. The card was to redeem on 5th Dec 2015, but when I visited the store on the same day, it was told to me that it got already redeemed and the value is zero. Informed the store manager how can it be redeemed as before 5th December the card was not active then how can it get redeemed before 5th Dec. Complaint logged in both the...