d2h Complaints & Reviews

i bought a videocon ref d 280 wd dx on 15th oct 2006. on 1st march its compressor collapsed and they replaced it and charged me rs 1100. now again the compressor has stopped working and they are demanding that i should bring the fridge them which amounts to about Rs1000 for convenince and an additional 1500 for its repair . i'll have to take 2 days leave and hire 2 labours to ferry it to them. buying videocon fridge was a big mistake . but i'm determined and i'll take the legal path for my complaint

My mother purchased a Videocon fully automatic washing machine on Thursday from NEXT showroom in MI road Jaipur. We were promised that the engineer from Videocon would come to our place in 24 hours and fix the machine plus give us a demo on how to use the machine.

It's been 5 days since then and we are still waiting for the engineer to come to our place and fix the machine. Every time we call Videcon service centre asking for demo they give a false promise that it would happen by EOD.

Please can anyone help.

THIS IS TO INFORM THAT VIDEOCON SERVICE HAS NOW BECOME THE POOREST SERVICE AS I PURCHASED VIDEOCON XLENT MODEL... IT IS IN THE WARRANTY PERIOD... BUT THE PERFORMANCE IS POOR OF TV AS WELL AS SERVICE... TV IS EVERYDAY GIVING A HUMMING SOUND SOMETIMES THE PICTURE BECOMES TOTALLY GREEN... BUT NO ONE IS INTERESTED TO SORT OUT THE FAULT... I A M TO LODGE A CASE IN CONSUMER FORUM AGAINST THE RUBBISH COMPANY... I RECOMEND THAT NO ONE SHOULD BUY A PRODUCT OF VIDEOCON AS IT HAS WORST SERVICE AND PERFORMANCE... COMPANY IS GIVING FRANCHISE TO UNSKILLED PERSONS IN DHANBAD (JHARKHAND)... PLZZZ HELP 2 SORT OUT THE PROBLEM... ADDRESS ------ DHANBAD (JHARKHAND)

Dear sir,
We are the franchisee of videocon groups in which we have provide service to the customer after sales all the products . Comppany had discontiniued in june without any reason. Our all claims, bill and security amounts not paid till date.

Pl. Do the needfull

Pioneer refrigeration
Mukesh nagda
Behind suchna kendra
Bhilwara (Raj.)
[protected]
[protected]

A complaint was registered on 31/01/09. It concerns a 34" Jumbo Videocon TV (CTV 8600 QS) we had unfortunately bought in February, 2008.
From Day One, it revealed a light yellow patch in the right hand corner of the screen. This was stated as not significant.

In January 2009, the screen began to be marred by bands of light, which distorted the images.
There was no response to the complaint even after one week had elapsed. Following repeated reminders, one service personnel came and checked to state that the IC had to be replaced.

The second time around, another person came with an IC, which did not function after it was installed.

The third time, the service personnel removed the circuit unit saying that it had to be checked.

The fourth time, another person brought the unit back and found that the TV was still not working.

The fifth time, a"senior engineer" came and checked the TV.
He left saying that he would be back, but is now not even answering the phone.

The service centre claims that the complaint has been resolved as per their records.
We had bought a Videocon Fridge at the same time as we bought the TV. The fridge also broke down before a year was out and we had to pay for the gas refill and labor charges although we were well within the warranty period.

I have purchased TV set of this company, on 05 jan 2009, i bring it to my home and when i start it the contineouing beep sound is formed and stop not till todays date. I have call to customer care division to the same company, fof seven times and my complaint no is PUN[protected] their customer care executive say that your complaint will solved in 48 hours and my complaint is not solved till today date, so please take good dicision against the same company for the customers ploblem

" your moto is satisfaction of customer"

My contact no is [protected] & [protected]

Address :- Tukaram Sandipan Jadhav, Ekurga wadi, ta- omerga & dist- osmanabad(maharastra)

To,
The Service Manager, Videocon Washing Machine.
I had given the compalint on 17th of August 2008 as our washing machine Videocon FA 55 is not working. The complaint was attended by local dealer's customer care centre immidietly with visiting fee about Rs.200.00. He advised us to change the outer metal body, which will costs about Rs.1600.00.The reason for changing the whole body was one side hook, which holds the tub, is rusted. I ordered for new body. customer care centre brought new body of same model, But the new body was not matching with the machine. Now technician is saying, ' body of your model is not available at company'. Is this a fact?
Mobile No.: [protected]

Sir,
I have purchased a Videocon 32" LCD TV From Croma (A Tata Group). I was informed that Videocon personel will visit my place within a week & will provide a wall mounting kit.

After installing the TV iit was found that the remote of the TV is also not functioning properly. We contacted Videocon Service Centre &informed about the remote & the Wall Mounting Kit.

But till now no action has been taken place from videocon.

Dear Sir,
I've purchased a videocon Integra LCD tv from Ravi Traders Gondia M.S, on 05-12-08 and the wall hanging unit given with the model is of some other model, which I noticed when I try to hang it on wall on the next day of purchase. I immideatly made call to the dealer about the same, he agreed and assure to change it within 2 to 3 days as he was helpless as the unit with the tv was supplied by the company.

It has been so long I have'nt received the unit yet. What's the use of an LCD tv unless it's hanged on the wall.

The dealer is helpless he is not getting response from the company.

Please help.

39404040 is the registration number for the complain. To resolve this executive from "Tekcare India Pvt ltd" had come on 5.12.2008. Even after replacing the compressor its not giving proper cooling(ice cream is getting melt). The receipt says it has 1 year warranty. However on raising the complain again, your exec has to say that it cant be repaired as its an old appliance. In that case we should have been informed about that. We would have gone for new refrigerator rather than wasting Rs.4000 on the old. And what is the use of 1 year warranty in that case? We need either the refrigerator to be functional as before or you can take your compressor back and refund us the money. Let us know what kind of response we can expect from you so I can decide the further course of action.
U can approach me on [protected]: Mittal Nagada

Hello,
I had an old color television of videocon ( model: 210r). There's some probem in the eletronic circuitary, when i tun on the TV some kind of noise comes fom inside from the coil mounted on the PCB and which connected to the picture tube (some kind of charging of capacitor). I think there's some capacito or resistor's poblem.
How can i troubleshoot this problem?

AC got damaged during maintenance by the service engineer as well quality of people was pathetic.Please improve your sevice

l have purchased videocon washing machine from kapoor electronics(AMBALA CANTT) ON 8TH FEB 2006.

THERE WAS SOME PROBLEM IN WASHING MACHINE & I HAVE CALLED UP SERVICE ENGINEER FROM AUTHORISED SERVICE CENTER (SUPER TECH- SERVICE ENGG MOBILE NO-[protected])AT LUDHIANA.

HE SERVICE ENGINEER VISITED & HE TOLD THAT THERE IS SOME PROBLEM IN THE ELECTRONIC PANNEL, HE ADVISED US TO CHANGE IT, EARLIER HE TOLD THAT RS 4000/-, CHARGES WILL BE APPLICABLE FOR NEW ELECTRONIC PANNEL & 1 YEAR WARRANTY, SECONDLY AFTER FEW MINUTES HE CALLED UP & TOLD THAT RS3000/- & ALSO YOU HAVE TO GIVE OLD MACHINE, YST HE CALLED UP & TOLD THAT THE COMPANY WILL NOT GIVE ANY GAURANTEE, YOU TAKE THAT PANEL FROM ME & I WILL GIVE YOU 1 YEAR GAURANTEE.

I TOLD HIM TO PUT CO ORIGINAL PANEL & GIVE 1 YEAR GAURANTEE.

HE TOLD ME THAT COMPANY DOES NOT GIVE ANY GAURANEE, I[censored] TAKE FROM ME, I WILL GIVE U 1 YEAR GAURANTEE,

THAT MEANS THAT AFTER U PURCHASE ANY PRODUCT COMPANY DONT PROVIDE ANY SERVICES & AUTHORISED SERVICE CENTER BLACKMAIL THE CUSTOMER.

MY CUSTOMER COMPLAINT NO IS 5I[protected]. WHICH I HAVE REGISTERED WITH THE COMPANY CUSTOMER CARE OF VIDEOCON.

PLEASE LOOK INTO THE MATTER & DO THE NEEDFULL.

MANJEET
[protected].

This is to inform that I had a fully automatic videocon washing machine, which I had bought 2 year back.Since last year it had been giving very poor performance.
Specifically since a month back its PCB is not responding, I had logged a complained with the service center and they said sombody will be coming to amend it, but since then no one came and now the condition worsen as your customer care is not responding.
This is to bring to your notice that your after sale service is very poor in Lucknow .
It seems that the VIDEOCON people forget there customer after selling the product.

To,
The Chairmen / Managing Director Date: 13-Oct-08
Videocon Industries Ltd.
14 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 431 105 (India)


CC : Mr. S.N. Dubey( Service Incharge, Lucknow )
CC : Mr. R. Mishra(Service Incharge, Lucknow )
CC. : Service Manager(Videocon Industries Ltd., Aurangabad)
CC. : Mr Lokender Singh( Quality Customer Care)

Subject : Lot of problem in TV repairing.

Dear Sir,
My name is abhishesh srivastava . I am from Lucknow. I was Bought a Videocon 29” CTV ( Model no. 7642QST ) in Feb 2006 from Sadana Electronics, Gomti Nagar, Lucknow. My TV was running good. But from 20 Aug 2008, my TV was dead. I called up to Quality Customer Care, C-46, Nirala Nagar, Lucknow for this . A smart engineer is visited to my place on[protected] and checked the tv . After spending 45 Minutes he said that the EHT of the TV is making the problem. If you replace it, it will cost approx Rs. 1800.00. and it will take 2-3 days and set is ready in your place. I said ok.
Now My journey of problem is starts :

29-Aug :I received a call from service center and they said that your TV is not repair at your place, this is only repair at service center so please send the TV to the service center. I said that you collect the TV from my place. They reply it will cost Rs. 250. I said Ok.
30-Aug :They take the TV from my place and said it will take 2-3 days. My Job No. is QCH 3001
04-Sept. :I was made a call to service center . A lady from reception received a call and confirmed the job no. and reply that your TV not ready right now and it will take 3-4 days more.
08-Sept. : I visited to service center. They said our engineer( who is looking this job) is on the leave and all the papers are lying with them so they can not say anything.
11-Sept : I again visited to service center . They said that we are confused that your TV is under warranty or not, that’s why it take so many days. I was told them when ur engineer was visited to my place . I was confirmed that time. So there is no option for confusion. They reply OK sir, give me some more days.
13-Sept. : I called the service center and reply is TV is not ready . Then I call to Mr. Lokender Singh ( I think he is the owner of the service center) and tell all the problem . They said I will call u after 10 minutes. But he don’t reply till Date.
17-Sept : I again made a visit there. Mr Rupesh ( Most senior service engineer) is meet me a said that company is send the wrong part and this is the exact reason for delay. They ordered the part again and delivered the part to service center with in 1 day.
22-Sept : Mr Rupesh said that there is too much load in the service center that’s why he is entertaining the my Job and he assuring me that he will delivered/ready the TV by 27-Sept.
27-Sept : I called to Mr Rupesh, he said that he is suffering from fever and on the leave from last 2 days so he cant say anything. I called the service center and lady said that the TV is not ready right now and it will take 3-4 days more.
29-Sept : I called to service center and I got same reply( It will take 2-3 days more).
29- Sept : I Visited to TAKECARE. They took some interest and contact the service center. After 10 Minutes they said the if the part is not available, then they replace the whole kit by 1-Oct .
04-Oct : I called to Mr. S.N. Dubey, I told full story to them. He made a phone conferencing with Mr. Lokender Singh. Finally Mr. Lokender Singh is said that they are unable to find the problem so whole kit will be changed. Mr. Dubey said please remind me on 06-Oct .
06-Oct : I called to the service center and reply is NOT READY. Please contact to Mr. Virender Verma([protected]). I called to Mr. Virender he said the Part is not available in the company. So he will not do any thing. Then I called to Mr. S.N. Dubey and remind them and he said ur TV is ready latest by 7 or 8 Oct and delverd to ur place.
13-Oct : I visited to takcare branch. Mr. Pandey Meet me and said plz give me 2 more days.


I was contacted 3 to 4 time in your Customer care and they give my ID no.
The ID No. which is given by Customer care is .

1. 5Q[protected]
2. 5Q[protected] - [protected]
3. 5Q[protected] - [protected]
4. 13739 - VALUE+ - [protected]


This is the whole story and the way of working of a Service center of a Esteemed Company like VIDEOCON. I am very much disappointed for VIDEOCON services.

Please reply in written asap.

Thanks

Abhishesh Srivastava
[protected].
[protected]@rediffmail.com

It's too bad experience that I had with the Videocon TV. The TV had become faulty within the warranty[protected] and just after warranty on[protected].
The technician repaired my TV with EHT replacement and charged me Rs 650/-. But after that there occurrence of an another fault as the picture is not uniform. It got flaten in one corner and shrinked from the other. Now I' again and again reminding them but they are saying it a minor complaint.. The TV viewing became hell due to the problem but the service center (Kandivali-East, Mumbai) is advising now to carry the 29 TV to them. Is this the reply expected from a repute co. like videocon.??????????

My complaint references: 7JA[protected] ON 03RD/4TH SEP 2008.
7C[protected]; DATE 20-09-08 then
7C[protected] ON 24TH SEP-08..

Hello I am Rakesh Ranjan and I bought one VIDEOCON 29” FLAT TV Model # K29V on 16th June 2008 with Serial number as[protected]Clearly written on the carton - Content one 29” flat TV).

When I measured this TV (of course diagonally) it measured just 27” Then I called my Dad who is using VIDEOCON Bazooka 21” from last 12 years and it measured exactly 21” then I called my brother who is again using VIDEOCON 20” model and it also measured exact 20”.

Then I wrote an email to Videocon MD and his assistant Mr. Haridas called me and said that it cannot be and series of email was exchanged. At last he referred me to Mr. Ahuja-Delhi region and after explaining him he said that this is the case with any other brands. I said I hardly care with any other brands and if you know that it will measure 27” why don’t its model # is K27V? Why it model # is K29V?

Then he finally said that ok we have TWO options. Either we will refund your money or exchange it with other model of 29” BUT AGAIN THIS WILL MEASURE 27”only. I told him that there is no problem with the model. I paid for 29” and I want 29” that’s it (which they don’t have). I also told him that I paid for 29” and you gave me 2”less – would you give me 31” or 34” model (2” more?) and he told me no we cannot do this.

He is just making me run around, never picks my phone and when I called from a different number he says that I am not in Delhi or in a meeting, or I will call you and hung-up my calls when I send him an SMS now he referred me to some Manish Kothari – color TV head Delhi and now he is again making me run around and now he also don’t picks my phone.

i m belonging in chhatisgarh
my dth tv not show the smile chanel and enter10.

pls explain what is the problem.
and solv this solution..

I have purchsed a Videocon Microwave from Next Retail Shop.(Palm Beach Road) Vashi, Navi Mumbai. My bill no. is 0035926 and the date of purchase is 28/10/07 (still in warranty period).
It has been more than a month that my microwave is not working
Product Details:
Videocon M/w VC330055
Serial No VE 10719
I have made many complaints on phone but there is no reponse.
Complaints Details:
comp date-17/7/08, Comp no. 7pa[protected]
comp date-3/8/08, Comp no. 7pa[protected]
I have spoken to Mr Shailesh ([protected]) on the mentioned no. I was always told that the particular part would be changed or the defected microwave will be repleced altogether. But none of the above has been put to action.

To,
The Manager,
Customer Care Service.
Videocon Limited,
Mumbai


Re: -refrigerator MODEL NO D240

D.O.P- 20th March, 2008.

Dear Sir,

We had purchased above said T.V from M/s. SHUBHAM SALES, NEXT AKOLA vide their invoice No. ________Dated 20TH. March, 2008. This T.V was delivered at our residence on 20th March, 2008.

This refrigerator. Start OUR HOME ON DATED 21TH. MARCH 2008 ON THAT DATE TO TILL DATE THIS REFRIGRATOR NOT COLLING PROPERLY THERS IS NOT PRIVSERVE THE VISITABLE IN PROPER CONDITION OUR PROBLEME INFORME TO SELLER HE SEND HIS ENGINER IN SO MANY TIME BUT NO BUDY CAN SOLVE MY PROBLEME THEY GIVE VERIOUS ANSIWER . SO MANY TIME LOUNCH COMPLANT BY NET. BUT THERIES IS NOT REALPLY GIME PLEASE UNDERSTAND MY COMPANT AND GIVE THE PROPERY GIDILINE REGERADING THAT .
We lodged a complaint with Video on Sales and Services (AKOLA ) on 19TH. APRIL y, 2008.


We hope you will take necessary measures to solve this problem.

Thanking you,
Yours faithfully,



(MANESH DIXIT ) 91 SANDHYA SADAN KESHAV NAGAR AKOLA M/S 444004
MOBILE NO 91 [protected]