d2h Complaints & Reviews

I HAVE RECENTLY PURCHASED A VIDEOCON 32INCH LCD TV FROM BIG BAZAAR HILAND PARK KOLKATA.I WAS BEING TOLD THAT AFTER I PURCHASE THE TV A CONNECTION OF D2H WILL BE GIVEN TO ME FREE OF COST FOR 6 MONTHS WITHOUT ANY ADDITIONAL COST. BUT, WHEN THE ENGINEER CAME TO MY HOUSE NEXT DAY HE TOLD ME THAT I WILL HAVE TO PAY RS.500 EXTRA FOR RECHARGE.I REFUSED. SO, HE CALLED THE SALESMAN TO TALK TO ME ,BUT THE SALEMAN TOLD ME THAT HE HAS ALREADY EXPLAINED ME EVERYTHING ABOUT ADDITIONAL COST AND HE WAS ALSO NOT RESPONDING CORRECTLY WITH ME.SO THE ENGINEER WENT AWAY WITHOUT GIVING ME MY D2H CONNECTION.

Dear sir

I am a consumer of videocon D2h with id 943642. Since the day one, i am on the losser side as the d2h services are worst and not upto the mark. There are a huge difference in the services advertised and services offered.

I approached videocon by mail and by call centre along with their nodal officer. but to my utter surprise their nodal officer commited me 6 month diamond pack complemetry for the problems i faced but later denied on the issues.
Now no one is responding back to me. Plz help me out.

I called M/s. SAI NIDDHI, Manpada, Videocon d2h dealer. He told and insisted to come personally, they will not deliver unless I go there and pay the money. I paid money Rs.1390/-+1300/- (for DVD d2h) 09.01.2010 as per scheme and rest Rs.300/- for installation he told to pay to installation man. He promised delivery within 3 days. After contacting 12.01.2010 he told within 10-15 mins. delivery will be made. Since then no delivery and I was waiting and calling every day upto 15th (7 days !!!).

On Saturday atlast he came after calling 4 times on each day. I saw on DVD box MRP Rs.2590/- but he took 2690/-. In Videocon advertisements also this they are displaying Rs.2690/-

too much delay, I wasted almost 4 calls every day.

and paid more than MRP.

No Bill given. after request they told they will given after one day. till date no bill.

I had placed order for the Set top box from Videocon on 16th Jan and I received the Settop box only from the dealer the next day and I paid in full with 10 months subscription. I was happy as I was promised the installation by evening of 17th. I receive a call from the Installation Engineer that they are not permitted to instal the set top box as per Company policy, because I am living in Kharghar (Navi Mumbai) as the Engineers are physically abused by local cable operators. Pursuing the matter that there are many other installtions in our area of different cable Co's, it can be dealt if required with law enforcement.
However till date they did not chnage the stand and neither ready to clarify about my full refund or second alternate of getting the Dish Antenna and installing myself.
However the Dealer is ready to refund but at his place not to my residence. I am just wondering why they at first place deliver the product which they cannot handle and Blissfully the Call Center and Dealers are not aware of such policy, nor the website provides such area restrictions (God knows how many there could be in our free India).
The Co' seniors hide behind the Call center as it is not possible to reach them however hard you try.
My advice to all consumers pl. check out with Co' who claim to delight consumer can be immune to consumer and treat complaints as irritant and not bother to call or apologise and go out of way to correct the error.

V.V poor Service of Videocon D2H. I call to register a complaint with Videocon on 18th Jan 2010. Call Connected abt 11 min. the videcon guy register complaint & told me that it will be attanded on 23 Jan 2010. Which 5 Day Gap. I requested him to finish it early then he hold me & disconnected the call. I again called on 19th Jan 2010. Again he register the complaint & gv me 23 jan 2010 to attand the complaint. If i apply for fresh connection it will be installed immd but for existing customer they r taking 5 days to attand the call. v much fed up of videocon service.

From: MAHAVIR AGENCIES
Sadar bazaar, PARATWADA- 444805.

To,
VIDEOCON INDUSTRIES LIMITED,
Plot No 1, Raina Bldg,
Near Income tax Office, Mount road extension,
Sadar, NAGPUR.

Subject: DEMAND OF OUT-STANDING AMOUNT.

Dear Sir,
Take a notice as under:
I found that you have not credited the full amount of goods in my account, which were sent by you without my order on dated. 31.01.2008 and 29.02.2008. Moreover, I rightly returned those goods to you on the same date in the same truck of Balaji Transport Company at Wadi (Nagpur).
This fact was informed to you. The details were sent by registered letter dt. 29.07.2008. That in the meantime, you have presented cheques and cashed the total amount of Rs. 110895=00. You collected this amount through bank based on blank cheques, which was duly signed by me and was lying with you as security.
It is surprising that you have sent us the statement of account up to dt. 31.12.2008 showing the credit balance of Rs 75701=00 only in spite of Rs[protected]. It is also brought to your notice that your sales representative has obtained my signature in good faith because there was our Dealer relation for about 15 years. You also assured me for remaining amount of Rs. 35194=00 would also be adjusted as soon as the account with Balaji Transport Company Wadi (Nagpur) will be settled and you showed the urgency of your problem of account arising from your C.A.
I believed in you and your representative and signed the statement thereafter I have made several correspondences and contacted you on telephone in this respect. However, sorry to note that you have not done so. You always say that you are liable to uplift the material worth Rs. 75701=00 and those materials will be as per your available dead stock and their prices. There is a vast difference in market price and company prices. Hence, the offer is not acceptable.
Secondly, on dated 13.07.2009 one Hyundai Make model HY-22 FO-1 Sr. No. [protected] color TV was returned to your Auto Car Logistic wear house at Gondkhairy Wadi (Nagpur) through Balaji Transport Company Wadi (Nagpur) bearing L.R. No. 708 dated 13.07.2009. This L.R. was sent to you as instructed. The amount of this T.V. is also not yet credited. Please Credit the amount of this T.V. also and send the total amount.




Please therefore return the amount of Rs. 110895=00 and the cost of Hyundai T.V. in cash and send the amount to me immediately along with the interest at the rate of 24% p.c.p.a. within 15 days after receiving this notice. If this is not complied with, I may be constrained to take legal action against you for which you will be held responsible. Please note and comply.

Yours faithfully,
Dharmendra Jain.
Prop. Mahavir Agencies.

Copy to:
1) BOARD OF DIRECTORS, VIDEOCON INDUSTRIES LTD thru email.
2) All the concerned officers of VIDEOCON INDUSTRIES LTD., AURANGABAD.
3) Concerned officers of Videocon, Nagpur branch.

As your Nagpur office is not taking care of this issue seriously from a long time (about 2 years) hence forwarding this copy to you for necessary action. Pls do the needful to avoid further complications.

Sd/-

Date: 18.01.2010 at Paratwada.

R/Sir,
I purchased SettliteDVDVideoconD2H5002 on 12 Oct 09. But my D2H installation was made on 28 Oct 09 after making 5 telephone complaints & one email complaint. My Customer ID is 1109851.
2 Months Subscription was Free with it. After using my free subscription i want to change my Diamond Pack to Gold Pack on 29 dec 09, but videocon said that ur billing cycle starts on 12 oct and your diamond pack to gold pack activation starts on 12/Jan/10 and from 29 Dec 09 to 12 Jan 10 appoximately 14 days, you will be charged as per Diamond Pack and after that your pack will be transferred to Gold.
But this is not fare, i requested that i made the request on 29 Dec 09 So how could you make me charged as per Diamond Pack (Rs. 9 daily) in place of Gold Pack(Rs 5 daily).
Their Customer Care replied me that we can't do anything as we know this is not fare to you...

So please help me out from Extra charging

Hi,

I purchased Videocon 29CTV in October 2008.Sept 2009 I faced a problem. I called to customer care they given Complaint no is HYD[protected] and they said technician will come within 24 hours.2 months are over till now they didn’t came, that is the Videocon service is providing today means18/12/2009 again I complained to customer care they given complaint no is HYD[protected].my strong request to all customers don’t purchase Videocon products. within a year we are getting these many .first Videocon is not responding .they are doing business like this. Because of Videocon we suffered more,
Kindly consider this mail.
Once again I Request all customers don’t purchase Videocon products.

Regards
Naveen
[protected]

Hi,

I have purchased Videcon D2H in lastweek, Beofre purchase of D2H I called to customer care and informed them that i am residing in Mumbai and i wanted to see all andhra channels. They said i will get all. Even i asked distributor, he also confirmed me that i will get Andhra Package. But, When i purchased and installed now i am not getting. When i asked them they are saying sorry. Will sorry helpful for me and one more solution they are giving that I can view those channels are in add on package. Why should i waste my money for these add on package. It should come in regular package only.
I don't understand why these people deviated the entire country in different regions. If they provided all these packages in globally then it will helpful for all ( others like TATA SKY, DISH< Airtel etc.,) .

Thanks and provide me the solution.
Vamsi Krishna.

sir,
More than a decade back Videocon Narmada Electronics Limited (VNEL) was merged with Videocon International Limited (VIL). That time I held 200 shares of Videocon Narmada. So after the merger happened I surrendered VNEL certificates for conversion into VIL certificates. Till date I have not received back certificates of VIL. I have written several letters regarding the subject to VIL at their Andheri (East) Mumbai office but till date no reply have been received by me from their end. I have got copies of VNEL share certificates and the reminders that I have sent to Videocon International.

I purchased DVD Videocon D2H from Vinayak Enterprises, Raj Mohalla, Indore MP, on 26 Sep 09.

2 Months Subscription was Free with it and I also paid for next 12 months subscription in advacnce after that free period.

Now after 2 months, I am regularly getting SMS from Videcon to recharge my subscription and channels are blocked from 26 Nov 09. I called here in zonal office but alwasy same reply "we are checking it and let you know" nothing else.

I am really disappointed by this behavior. My Customer ID is 464390.

This is in reference to our videocon washing machine Model no :- k8500, purchased on feb 2009 in the name of Mr. Vinod Ved from the Next Store at Bhavnagar, Gujarat.

As mentioned above we have purchased the washing machine in Feb, 2009. but since then we have had problems with the automatic system which does not function properly and has to be manually operated also the water level function does not work properly and it gets overflowed.

We have complained 6 times and the service from videocon has been very slow and even after the servicing is done the problem still exists.

We would like a full replacement of the machine since it has been in fault 6 times since Feb,2009.

Awaiting your response for our complaint soon

Thanking You
Vinod Ved.
[protected]

DEAR SIR
AAPKE VODAFONE D2H PAR A TO Z [NEWS CHAINAL] NAHI DHIKHATA HAI. JABKI BIG TV


PAR [425 NO] PAR DHIKHATA HAI. AAPKEY DISH PAR KABHI DIKHAYEGA.

From.A.K.Dey,
Gangotri Apartment,
Flat No.4E
Garia Garden, Garia, Kolkata.700 084.
M-[protected] e-mail-ajitkrdey @yahoo.co.in
09/11/09
Dear Sir,
VIDEOCON MICROOVEN.
VIDEOCON EG 2253P

I HAVE PURCHASED THE ABOVE ITEM FROM GREAT EASTERN ON O8.08.2009 Involve no TG/CM/00142/09-10-BUT AFTER 3RD USING (INCLUDING TWO DEMONSTRATION BY YOUR MEN] THE ABOVE OVEN STOP WORKING AND IMMEDIATELY I LODGE COMPLAINT TO YOUR TOLL FREE NUMBER .IMMEDIATELY YOUR OFFICE RESPONDED AND DEPUTE A TECHNICAL STAFF. HE FOUND THE ROATER IS DEFECTIVE SO HE NOTE IT AND PROMISED TO REMOVE THE DEFECT. AFTER THREE OR FOUR DAY HE BRINGS SOME PARTS BUT IT TOO WAS DEFECTIVE AND AGAIN PROMISED TO REMOVE THE DEFECT. Many DAYS GONE AND MY OVEN LYING LIKE A SHOW PIECE.
I, THEREFORE, REQUEST YOU TO PLEASE REPLACE A NEW OTHER OVEN AFTER CHECKING ITS FITNESS AND FOR THIS ACT OF KINDNESS I SHALL REMAIN EVER GREATFUL TO You-d JUST REMIND YOU THAT I AM LIVING IN A FLAT AND SO MANY FLAT OWNERS HAVE VERIFIED THE OVEN AND YOUR FROM THE RESPONSE OF AFTER SALES SERVICE AND THEY WHERE IMPRESSED VERY MUCH AND SO FREQUENTLY THEY ASKING WHETHER THE COMPANY HAS RECTIFIED THE SNAG OR NOT. IT WILL REFLECT THE REPUTATION OF THE COMPANY, SO I REQUEST YOU TO PLEASE REPLACE THE OVEN IMMEDIATELY, IN FULL. I AM INTERESTED ON THE REPUTATION OF THE COMPANY BECAUSE I AM A ONE OF THE SHAREHOLDER OF THE COMPANY .AGAIN I REQUEST YOU PLEASE REPLACE THE WHOLE OVEN AND REMOVE MY ANXIETY.
THANKING YOU.
YOURS FAITHFULLY,

(A.K.DEY)

This is the complaint lodged to Videocon but since your customer care does not listen I thought I should escalate the matter to you . I own a Videocon LCD . I purchased it 6 months ago and made the biggest mistake by investing in Videocon product . I feel that the customer service cannot get worse than the one I received . I live in a small town Shahabad Markanda near kurukshetra . After purchasing the Videocon plasma TV I was happy with its looks and efficiency . However one day some buttons on the TV remote stopped functioning . This sounds like a really small problem but I never knew what was coming my way . Since the TV was under warranty , I registered a complaint with Videocon customer care , they promised that the remote problem would be taken care of within 2-3 days but that day did not come before I filed at least 10 complaints and a month of aggravation and frustration . Then one day a technician showed up at my place who checked the remote and said that it would need to be repaired , I asked him to replace it but he was not interested in that . So I waited and waited for the repairs to complete . I never knew that this small problem would turn into a nightmare because we had to stand up and walk up to the wall to change the channels .

Then a technician: Rajesh Saini from kurukshetra took my case and said that he is the head of Videocon services in Haryana and that remote I sent for repairs was lost and they would need to replace the remote . They could not find a remote that would work with my LCD . they tried several remotes but to no avail . I thought I should purchase a new remote but whenever I went to the computer shop to buy the remote I was asked to show the old remote so that they could provide me with the exact same model .It has been 3 months , I have not been able to buy the remote or get a replacement . I am still suffering from the same issue .I am trying my luck through this website . If it does not work then I swear to God that I will sue Videocon big time . I work with Dell and I know all possible ways to sue a company . The reason why I have not taken any legal action is because I do not want to get into a Hassel of courts but that would be my next step and I will make sure that no one who knows me buys a Videocon product .

dear sir.

I buy the videocon LCD on 10.12.2008 from next retail shop. this shop in lajpat nagar 2. this T.V under warenty, but last few months T.V has problem . maine kai bari camplaint ki par koi sunwai nahi huee. T.V ki warenty 10.12.2009 ko khatam ho jayegi. shop par jata hoon to woh kehte hain company wale aayenge. camplaint karne par jab company ka engeniar aata hai to woh thoda sa saaf safai karke chala jata hai or kehta hai ab nahi hoga, par do chaar din ke baad fir se problem aa jati hai. mere paas sari camplant no. hai. please help me.
THANKS
INDERJIT SINGH BEDI
[protected]

i have inform my complaint to the number given to me by a dealer [protected] and the mobile number is [protected]. the guys visit and check the machine inform me that i have to change the timer . i accept them to chnage . next day they came with a timer, but the timer was not fitting properly. they excuse and ask me to give one more day to correct the mistake (actually the guys are not familiar with service). i accept that for the last ten days i am waiting for the ir visit. more tahn 15 times i called them. still no response from them.

For the last one month I'm trying to get my Jumbo 34"CTV repaired in vain. The TV was purchased under free additional supply of plasma TV in July '09.
The CTV was purchased from M/S Prithvi Electronics, Supela, Bhilai and they are in regular touch with the local Videocon staff who have visited twice.
As per the Videocon engineer the Colour Tube of the TV has become spoilt and they have no replacements.
I call upon Videocon to replace the TV set immediately as the same in not repairable and we are sufferring since the last one month.
Thanks.

Rajiv kapoor
[protected]

B-728, Street 21,
Smriti nagar,
Bhilai - 490020
Chhattisgarh

Due to damage of my refrigerator's door rubber, my refrigerator is not working properly.

I purchsed Jumbo 32 inch CTV Model CTV8600QS under Mano Ya Na Mano offer. This set had problems from begining like patches on screen, abrupt functioning, unpasted front panel etc. though these problems were attended by their persons while in warranty we were requesting company to replace the set, but it went to deaf ears. Eventually once the one year warranty lapsed, they were prompt to advise us to enter in service contract. We did not entered the contract as our earlier ORSON TV never had problems in 23 years. And suddenly one month later the warranty was over again the distorted picture and patches problem reoccured. Though the complaint was placed it was not solved so far, also since the set is faulty why I should enter the contract by paying 1/8 amount of the original set? can anyone advise as what to do next ? We have lost faith in quality of INDIAN MNC like videocon. And now intend to buy foreign products instead.