Delhi Metro Rail Corporation [Dmrc] — misinformation causing higher cost to innocent passenger

Address:

New Delhi, Delhi, 110032

Station : badhkal mod, (Under old faridabad stn mgr) purple line

Date: 11 jan 2018 time 13.41 +/- five minutes

Issue:

On the specified time a customer asked for ticket to friends colony

Staff at duty sold him a ticket to mandi house (Rs 50 token)

I am witness

I spoke to controller on duty, she defended contract staff.. Saying the duty staff (Third party contract staff) issued ticket for money he received

When i spoke to station manager (Off duty) he kept maintaining that issue was not clear to him. While in conversation he maintained me to change my behaviour afterwards he disconnected phone.

Did not respond to my redial (S).

Controller on duty irresponsibly defended act of staff at token vending window

The behaviour of station manager krishan dutt. (Supervisor to controller).. Is improper not upto standards of for which dmrc stands for

This is serious

(Dmrc is a commercial organisation where customer need be heard, disconnecting phone... Not listening to customer... Especially when i was suggesting quality improvement in service)

Lalit mohan

246/ff/rps dda flats mansarovar park

Shahdara delhi 110032

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