Dell — Dell Laptop Inspiron 5447 Speakers issue

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, My name is Sunny Hasija. I have purchased a Dell Laptop from Flipkart on[protected]. The details are as follows- Tax Invoice # BLR_WFLD[protected] Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] VAT/TIN: [protected] Service tax #: AAACW8725FSD001 My warranty is up to 28.11.2015 which includes Accidental Damage Service, parts replacement, tech support and everything. After just 6 months o[censored]sage my hard disk started giving problems which was replaced after followup. Now last week on 7.7.15 after listening to songs online on Gaana.com, my Laptop speakers and audio of the same has gone really bad and distortion started coming. It is sounding really bad now. Speakers are not working properly and hence Definitely needs to be changed for which I lodged a complaint on Dell customer website on 09.07.2015 and got a mail and call on 11.07.2015 on the phone that they are looking into the issue. Complaint number is – #[protected]# .Customer support told me to check with windows media player as well as with VLC player which I installed and checked . Then on 13.07.2015 I was told on phone that the speakers is a third party party part and hence cannot be replaced which is clearly wrong as I have laptop under full warranty.I have been asked to pay for the changing the speakers then what is the use of warranty. This is 3rd or 4th time I have used speakers directly, whereas generally I use headphones while listening to songs and I am deeply disturbed by Dell response. Hence I request the concerned to help and get the issue resolved ASAP. Thanks & Regards, Sunny Hasija [protected] Address- Old No. 162, New no. 64, Big Street, TRIPLICANE, CHENNAI, INDIA