Dell India — the laptop is not functioning properly

Address:

Chandigarh, Chandigarh

I brought the laptop on 9 august 2018 and it started giving me problems the very next day and i wrote mails to dell on 11 august 2018. They have been is constant touch trying to resolve the issues but without much use the heating issues are still there. Bluetooth and supportassist was resolved. There was a problem with the keyboard, a key was popped up, technician visited home and replaced the keyboard. I asked him and even the representative to replace the laptop since i have been facing multiple issues, but they said it was not possible. I agreed for replacement of the part. But now i am facing new heating issues which were not there earlier. The palm rest (Right side) and lower part was getting heated earlier too but now even the lower part of the screen has also started heating along with adjoining upper part of keyboard.

I am sick and tired of writing mails and sitting with the system calling and talking to he representatives. Almost every other day. Without any proper results. Now they are saying that my warranty is basic and covers only hardware assistance and not software. What kind of mockery is that. A system which is not even a day old starts giving issues which are predominantly software issues, a customer spends her hard earned 60000 rupees and now they want to mint some more by asking to get software assistance which is very conveniently kept paid.
I am a research student/doctor. Neither i am willing nor i have extra funds to spend on these issues so soon.
Dell is taking its customers for a ride. Please someone who is seeing this complaint never ever buy a dell product and if possible please help me in getting my money back or getting this useless metal piece replaced.