Dell India — Very bad service by Dell Service Centre Gurgaon Sector 47

Address:

Gurgaon, Haryana, 122001

My Dell Inspiron 5547, service tag 5YOJK22 was experiencing problems with Wi-Fi and had a damaged right hinge.
The gentleman at the Dell Service Centre represented by Apex Systems located at 102, UG Krishna Plaza, Sec-6 Dwarka New Delhi. Committed me with refabrication of broken parts of the hinge and Wi-Fi repairing. The laptop was under the service centre from 19/Aug '16 till 27/Aug'16. And the service provided has been absolutely nonsense. The refabrication of broken parts was not done and parts of laptop are still broken, leaving exposed areas as seen in the attached picture. And there has been no action to repair the Wi-Fi. The person has just told me to get the mother board changed even after 4 days of false promises that the Wi-Fi circuit has been repaired and they are just running diagnostics before finally informing us to just get the motherboard replaced. He has also charged me with full rates even after doing a ghastly job at repairing. This is just plain lying to the customer and a totally unacceptable behavior. I want immediate action taken against your above mentioned representative.

My email: [protected]@gmail.com