[Resolved]  Dell — services promised but not provided

Address:

New Delhi, Delhi

Sir, this complaint is with regard to the "DELL INS 15R 4200 4 GB I TB 2 GB W8 CC SILVER" laptop that i recently purchased from nehru place by one of your stores there. As mentioned over there, DELL EXCLUSIVE STORE by VIDUR AND CO. LTD i got the laptop on 19th july.The laptop is working well for now, but one of the services promised by him, which remains unfulfilled has bothered me a lot. As told by him within next 10 days of purchase I was supposed to fill a dell form and register on a certain website of yours namely -www.dellcollegeoffers.co.in to avail an extended warranty of 2 yrs. Other benefits included headphones and a levis voucher worth RS 1500 /-., I was active on my part for I submitted all the required documents along with CHEQUE OF INR 1299. But what I received in return is completely unsatisfactory! The very next day I received an e-mail from your [protected]@rwp.in that the cheque I sent could not be accepted due to " COMPANY ON INVOICE NAME". . Sir I contacted the person who was responsible behind the entire transaction - KAWAL-[protected]. but surprised and numbed, I was told that he resigned and the duty was now taken up by some other person RAJ- [protected]. Sir, this guy RAJ delayed on till 1 week. I contacted him daily and pleaded him that neither I received my Cheque nor any of the messages regarding if transaction is in the process or not. That person on the day 2 told me that he will process it by the next day, but the other day he picked no call of mine. not only that when I told him that my cheque is not returned he had no clue and then after 3 weeks he told me that it will take a complete month regarding the same. Sir, 1299 is quite a big amount for me. I am totally dissatisfied and upset at the same time.i want you to look into this matter and ease the situation out. Following are the details:- service tag (s/n) GWXQD02 invoice no.- VCPL/01716/14-15 Buyer order no.- 1716/SHOW/KAWAL In name of- MB traders name- Shivangi Gupta ( student) Sir, I hope a prompt and quick action will be taken by you IN WAIT FOR YOUR RESPONSE yours truly, Shivangi Gupta contact no.- [protected].[protected] address- A-31 Motilal road 3rd floor Adarsh Nagar Delhi-110033