[Resolved] Dewan Housing Finance Corporation [DHFL] — damage of original property document & further poor response. | |||||
I applied for foreclosure of the loan and cleared all my loan amount, after which I was called on 30 April 2018 @ DHFL Thane (MH) to collect my original documents, it was a shock to me when I saw the poor damaged condition of my original documents. DHFL has damaged my original property documents in a fire incidence that took place in December 2017 & they did not bother to inform me about the same. When I complaint about the same & refuse to accept the papers- the DHFL team @ Thane asked me to send an email to the following email ID's nitin.[protected]@dhfl.com, [protected]@dhfl.com, [protected]@dhfl.com, [protected]@dhfl.com. I sent a mail on 02 May 2018 15:04hrs with all the details & my complaint to all these email ID's & got a notification that my email ID is been blocked/ & my email from all the DHFL email ID's bounced back! (Attaching a screen shot of the same) Just to check I sent the mail from another email ID which is not in the data bank of DHFL & as expected the mails did not bounce back! I had seriously not imagined this level of intentional ignorance & fraudulent behavior towards their clients who have paid them for the services. My buyer is refusing to take the property as the documents are damaged, DHFL is again proving its capabilities by handling this case to the worst level it can. I FEEL CHEATED & FOOLED by this company & will never ever recommend anyone to deal with them in any possible way. Was this information helpful? | |||||
Jun 30, 2018 Complaint marked as Resolved Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. Verified Support May 04, 2018 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Arvind Ranmale, We are keen to assist you with your concern. Kindly share us your email ID, mobile & loan account number so that we can contact you. Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com. Regards, DHFL Team May 04, 2018 Updated by Arvind Ranmale Dear Team DHFLHow do I email you when you have BLOCKED my email ID?- See attachment as a proof. Simultaneously, I have been mailing you using a different email ID but you are not replying to the same- see attached screen shot of the email. I have clearly mentioned my loan account no. under my name in the complaint above. Here it is again- Loan Acc. No: THN32367, Contact: [protected], [protected]@gmail.com   Verified Support May 08, 2018 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Arvind Ranmale, We have forwarded your query to the concerned team. However, request you to share your mobile number as well to help us trace your issue and resolve it at the earliest. Regards, Team DHFL Verified Support May 30, 2018 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Arvind Ranmale, We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com. Regards, Team DHFL | |||||
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![Dewan Housing Finance Corporation [DHFL] Phone](/img/bn/phone.svg "Dewan Housing Finance Corporation [DHFL] Phone"){kind=small}
+91 22 6600 6999
+91 22 6106 6800
![Dewan Housing Finance Corporation [DHFL] Website](/img/bn/www.svg "Dewan Housing Finance Corporation [DHFL] Website"){kind=small}
![Dewan Housing Finance Corporation [DHFL] Address](/img/bn/location.svg "Dewan Housing Finance Corporation [DHFL] Address"){kind=small}
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
We are keen to assist you with your concern. Kindly share us your email ID, mobile & loan application number so that we can contact you.
Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team
We would like to inform you that we are yet to receive your email ID, mobile & loan application number. Please share the same as it will help us get in touch with you at the earliest.
Regards,
DHFL Team
Your query is of utmost importance to us. However as we have not received your email ID, mobile & loan application number. Your concern has been closed from our end.
Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team