Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — loan foreclosure not accepting with excess amount refund option

Rajesh kake

from Delhi, Delhi

Address:

Bangalore, Karnataka, 560034

Dear sir,

I am buying the property mentioned below.

Property details : flat #101, first floor, “vandana lotus” apartment, venkatapura main road, kormangala 1st block
Bangalore – 560034

The property is having mortgage loan in dfhl. Hence, i have requested to foreclose the existing dfhl home loan.

Loan details: name : va venkatesh
Co-applicant : v nirmala
Loan code : 00002908
Custcode :01438436

I have received the fore-closure letter with 4160781 [forty one lakh sixty thousnad seven hundred eighty one rupees only] rupees as outstanding from dhfl rajaji nagar branch.

As a buyer, i have applied for home loan from lic hfl and my loan is approved as requested.
The lic has provided the dd for the same amount mentioned in the foreclosure letter to close the existing dfhl loan.

When we went to close the dhfl loan on 03/04/2018, we found the outstanding was less than the foreclosure amount. I. E.3987814[thirty nine lakh eight seven thousand eight hundred fourteen rupees only.
This resulted in having excess amount of rupees around 1, 72, 967 /- in the dd.

Over the cash counter at dhfl, rajaji nagar branch, bangalore, loan closure with excess amount dd needs approval.
They are not assisting me to close the loan with dd provided by lic.

This is stopping us to proceed further on the property registration in my name.

Please provide the approval to foreclose the loan with the dd received from lic and also help us in getting the refund for the remaining amount to the loan holder’s bank account [va venkatesh]. As per the business process for refund timeliness, we will wait for the refund to happen.

Please let me know if you need any more details.

Regards,
Rajesh

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Apr 10, 2018

Complaint marked as Resolved

Accepted the Cheque with excess amount and closed the loan. Waiting for original documnets

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Apr 06, 2018

Updated by Rajesh kake my Contact details : [protected] /mail id: rajesh.[protected]@gmail.com

Verified Support

Apr 06, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Rajesh,

We have forwarded your query to the concerned team. However, request you to share your email ID as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Apr 06, 2018

Updated by Rajesh kake Rajesh.[protected]@gmail.com; [protected]

Apr 08, 2018

Updated by Rajesh kake Its been more than two and not received any response form DFHL. In DFHL Rajaji Nagar Branch, Accounts department stopping the Cash counter person to accept the DD given by LIC. My EMI is started for the Loan i took from LIC. Please check and reply us asap.
If I dont see the response by tomorrow EOD, I will have to take it to NODAL officer about this issue.

mail: rajesh.[protected]@gmail.com /[protected]

Regards,
Rajesh

Verified Support

Apr 20, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Rajesh,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL