[Resolved]  Dewan Housing Finance Corporation [DHFL] — malpractice of making forcefully selling of life insurance and other policy against sanctioning of house loan. by dhfl branch dehradun

Address:Dehradun, Uttarakhand, 248007

Subject - malpractice of making forcefully selling of life insurance and other policy against sanctioning of house loan.

Dear sir,
With due regard i want to state that my wife smt padma rawat and i as a co-applicant applied for a house loan from d. H. F. L. Bank, branch dehradun, state uttarakhand.
Before the sanctioning of loan the bank totally put a dark blanket on the insurance part and just told us its mandatory to do insurance for the security of the loan which will be too nominal and they asked to deposit 10 signed blank cheques for the repayment of loan but they used the cheques to fulfill their ill motive of forcefully buying the insurance. I am employee o[censored]ttarakhank state government an hence being state government employee i avail all the facility of government job like insurance, health insurance which has no limit etc.
A sum of rs. 28, 25, 435.00 was sanctioned for home loan for me. I was shocked to see that after sanction of loan the bank rtgs rs. 7, 50, 000.00 to my account and on the very day dhfl debited rs.30, 000.00 in the name of life insurance policy. By viewing my online account i came to know that the bank has sanctioned first installment of rs. 10, 75, 435.00 but the money the bank debited from my sanctioned amount was like this -

1-dhfl home shield - premium amount is rs. 2, 90, 489.00
2-residential property insurance - premium amount is rs. 25, 016.00
3-critical illness - premium amount is rs. 9, 030.00
4-dhfl pramerica - premium amount is rs. 30, 000.00
An aggregate total of rs. 3, 54, 535.00

See the bank ill intention, the bank siphoned of rs. 3, 54, 535.00 which is 35.00 % of my first installment. See how they are making mockery o[censored]s. We approach the bank for house loan and in turn they knowingly deducted 35% in advance and on top of that they are charging about 9.00% interest on the deducted amount also. I have lodged complaint to the bank through mail and personally meeting the bank official but all in vain.

My grievances is that-
1. I don’t want all these insurance which is of no use to me and it should be cancelled and all the deducted money should be returned to my account immediately so that i can utilize this money for my house construction purpose.
2. One time home shield premium amount of rs. 2, 90, 489.00 is not fair because against the net first installment of rs. 7, 20, 000.00. This should be on yearly basis not one time. It is burden and on top of that i have to pay interest on this sum which is not justifiable.
It is requested to your kindness to do some necessary action so that illegal deduction of rs. 3, 54, 535.00 may be remitted to my account and also the blank signed cheques of mine should be handed over to me as early as possible so that i would utilize this money and cheques for construction of my house which is held in between the malpractice of the bank.
With this mail i am sending documents regarding my house loan and insurances which was provided by the bank when i was very much disappointed by the dhfl bank branch dehradun. Not only me they have played these type of dirty tricks with my friends also and some one has to raise the voice against this malpractice of private banks. Hope that some thing good would be done by your side.
After lot of correspondence to bank they told me to submit indemnity bond which i have submitted about two months ago but all in vain
Thanking you in anticipate.

Yours sincerely
Basudev singh rawat
[protected], [protected],
Mail - [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Apr 2, 2019
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Basudev,

We have forwarded your query to the concerned team. However, request you to share your loan account number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Feb 10, 2019
Updated by Basudev Singh Rawat
My home loan application Number[protected]
Loan account number -[protected]
The first installment -Rs 1075435
But amount received -Rs 750000
And on top of that they took away Rs 30000.00 and adding all the expenses they deducted Rs 410000.00 means I got only Rs 690000.00 only.
Now I had completed lintel work three months ago but they are not releasing second installment.
I have complained to dhfl response, nodal officer and ceo but all the time they say your complain is forwarded to the concern department but nothing has been done regarding cancelling and refunding my insurance premiums (ask have submitted indemity bond) and releasing second home loan installment to me.
Hope and pray god that the bank would take note of my pitiful situation and do needful action.
Feb 10, 2019
Updated by Basudev Singh Rawat
My address
BASUDEV SINGH RAWAT
[protected]
[protected]
[protected]@gmail.com
Verified Support
Feb 12, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Basudev,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL
Verified Support
Mar 01, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Basudev,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dewan Housing Finance Corporation [DHFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1046
    Pending
    0
    Resolved
    738
    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
    View all Dewan Housing Finance Corporation [DHFL] contact information