Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — mandate form needed of dhfl housing loan[protected]

murti_krishna

from Gurgaon, Haryana

Address:	Lucknow, Uttar Pradesh
Website:	DHFL Housing loan

Hi team,

With reference of my dhfl housing loan number 00044374.

I have taken housing loan from dhfl and 3 payments already made from my account for that i already submit the cheques along with mandate form (Submitted). Due to some reasons my mandate form is rejected. Then i asked to my loan executive to provide me the copy of mandate form so i can sign and send with 6 cheques to lucknow branch but after doing too many follow up with the executive he wasn't send me the copy.
Then i contacted customer care and they advised me to go any of the branch in delhi ncr (Because i am currently working in delhi) and they will help me to provide the mandate copy but when i reach to dhfl sec 2 branch office they only took my payment cheque for the month of september and denied to provide mandate form and told me that they are unable to provide such kind of thing and i need to contact the loan executive or lucknow branch for the same.
Then after i called one senior executive at lucknow branch (I do not want to mention the name) and he promised on phone to send the mandate form into my email id and i send my email id (I. E. [protected]@rediffmail.com) to that person and follow twice and thrice but again i haven't got any mandate form. I am not expecting such kind o[censored]n-professional behavior from top companies like you.

Can someone from your team please help me to provide the mandate form (Into my email id) so i can send it to lucknow branch. Because it is not possible me to go to the dhfl branch every time to submit the payment for each month.

I am not happy with the service response provided by the dhfl loan executive because every time i took follow-up for my loan and payments. And i also do not want any failure into my loan tenure.

Hope you will understand my pain.

Thanks
Krishna murti
+91 [protected]
Email: [protected]@rediffmail.com
Loan account number: 00044374

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Oct 5, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Murti,

We have forwarded your concern to our team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

Verified Support

Oct 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Murti,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL