[Resolved]  Dewan Housing Finance Corporation [DHFL] — Unfair trade practice of dhfl, kolkata

Address:Purba Medinipur, West Bengal

Dear sir,
i wish to bring to your notice that i had taken a mortgage loan of rs. 25 lakhs from dhfl, on 6th june 2014.
I received the cheque after singing of a loan agreement which was almost not readable & also the agreement document was filled by dhfl representative only. I merely signed the document.The document if produced in court can be proved that dhfl representative filled up all the document.
Prior taking the loan dhfl representatives mr. Sudhansu panda & mr. Istifaq ahmed forced me to do an insurance ppolicy worth rs. 30725/- p.A. I believed them and issue a cheque of the said amount for the first year premium.
In 2nd week of july 2014 i received a courier from dhfl & i was spelbound by going through the content of the document for the following reasons:
1. I received the loan amount of rs. 25 lakhs by cheque no. 852841 ( axis bank) on 6th june 2014 but dhfl started my emi from the 10th june 2014. Normally the emi start a month after the received loan amount.
2. Although i received a loan of rs. 25 lakhs vide cheque no. 852841 on axis bank but the courier documents revealed that they have done another insurance without my consent. The amount of said insurance is rs.2, 09, 879/- therefore they started my emi on the loan amount rs. 27, 09, 879/- ( loan rs. 25, 00, 000 plus insurance rs.2, 09879 ) which is very unfair.
3. While signing the agreemnet, i had already paid the processing fees of rs. 5618/- by cheque as per their norms, but i was surprised to know that a sum of rs.40054/- was deducted from my account through pdc (post dated cheque) as processing fees.
4. At the time of the loan agreemnt, dhfl committed rate of interest is 12.25% p.A. But receiving the courier, i found it to be 14.25% p.A.
5. I have been asking dhfl for last two years to refund or adjust the excess amount but they hqave not paid any attention to my request.
6. I filed qa case in district consumer dispute redresal frorum and the verdict came in my favour. But to my utter surprise, dhfl refused to accept the verdict.

I therefore humblyrequest you to look into the matter and help me through your intervention.

Dilip kumar dey

loan code : 00000029
mob : [protected]
ph.No.[protected]
e-mail: [protected]@rediffmail.Com
Was this information helpful?
No (0)
Yes (0)
Oct 11, 2016
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2016
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Dilip,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL.
Verified Support
Sep 07, 2016
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Dilip,

We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

Regards,
DHFL Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dewan Housing Finance Corporation [DHFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1046
    Pending
    0
    Resolved
    738
    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
    View all Dewan Housing Finance Corporation [DHFL] contact information