DTDC Courier & Cargo — about product not delivered to my address

Anubhav Kala

Address:

DTDC Super Franchise Haldwani

Hello my shipment tracking number is d93471084 and i purchased a product with someone who is from bareilly. The courier picked up the product from there on third june 2020 and on 5th june afternoon it reached haldwani. Since then the product was lying in haldwani and no delivery was attempted till 8th june afternoon. (I dont know if they dont have any office for delivery services here why they accept parcel there are many other products i order from amazon, mayantra, delhivery all are delivered before time.) so i raised a query on the link on their tracking page and after an hour the updated the status to out for delivery and after that wrong address or cir without contacting me and without attempting to deliver the product. I have also attached their tracking status

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Jun 09, 2020

Updated by Anubhav Kala Today i.e, 9 june the status of my parcel was again updated to out for delivery at 5 am but at 12 noon i got 2 miss calls from unknown number which was cut within one second. When i called back a female pics up the call and says there is a parcel and they will not deliver because no one is there to deliver the product. I am new to this place and she is telling to collect the parcel from their office which is 7 km away from my location. I dont have any vehicle and i dont know anybody here who can collect it. I dont know why they have opened up a franchise here when they cant afford to keep delivery boys and even call..

Jun 09, 2020

Updated by Anubhav Kala This email is also sent to their customer support team

Hello Sir/Madam,
I am writing to you because your frenchise partner is not attempting delivery and is updating wrong information on your website. Today the status was updated in the morning 5:13 amto out for delivery but no delivery is attempted until now and all the update made by your franchise partner are wrong and false. Today afternoon your franchise partner gave miss calls from
[protected] number and when i called her back she first didnt pick my calls. I repeatedly called her for five times then she picked up my call and asked me to collect my parcel from their office within two days otherwise she will return the parcel. She gave an excuse that she dont have any delivery boy to deliver the product. In the evening at 6 pm i went to their office which is 7 km away from my location but the office was closed. When i called her she said nowdays she closes the office at 3 pm. All other courier are serving here like amazon, delhivery, blue dart but she refuses to deliver the parcel. Now she told me she knows everyone here in this locality but she was updating wrong information on tracking status about the address was wrong.. Kindly look in to the matter and please take action asap regarding this matter.. And if your franchise partner are not interested to deliver the product at the mentioned address then dont give franchisee to these kind of peoples because on one hand the customers are not satisfied and on the other hand they are ruining goodwill of your brand.

Waiting for your reply
Thankyou