[Resolved]  DTDC Courier & Cargo — lcd damage on hp 18.5" monitor

Address:

Neo Services DTDC franchisee Courier service in Nagpur, Maharashtra Branch code - RF436 89 Harihar Nagar, Near SBI Bank, Beltarodi Rd, Nagpur, Maharashtra 440037 Contact number - +91 8208226720

Hi,

This email is to register a complaint against dtdc india, especially neo services dtdc franchise nagpur, dtdc express ltd satragachi, and dtdc kalyanpur asansol. the addresses and contact details of these above-mentioned franchises are mentioned at the end of the mail.
I hired the services of neo services dtdc, nagpur to deliver a courier containing my office desktop asset (Owned by tata consultancy services), containing a monitor, a cpu, a keyboard, and some connecting cables. The courier was sent under the consignment number - d93573862 with a delivery charge of ₹1700/- sent on 14th august 2020, from nagpur and i received it at asansol on 22nd august 2020.

I want to mention that in spite of me requesting the owner of neo services, no "fragile goods" sticker was attached to my parcel and i was verbally promised that no harm would befall on my goods. I have proof that no such sticker was pasted after packing the parcel nor i saw any such sticker upon retrieval. I was shocked to find out that my lcd monitor was damaged (The liquid crystal inside was damaged) at a particular point, whose strike point can clearly be seen upon the exterior package/box. Please check the below-attached images of damage of office owned property and the proof of no fragile stickers on the package at neo services as well as upon receipt.

Please take note that since this my employer's asset, i demand full compensation of the damaged product, details of which would be disclosed later in the mail chain. My work has been halted due to the liquid damage of my lcd monitor. I was falsely promised of careful handling but had the worst experience in spite of paying so much money. I demand full compensation otherwise i shall be forced to escalate this complaint and enforce legal actions from a higher authority.
Kindly take note of the below contact details against whom i am raising this complaint -

1. Neo services dtdc franchisee
Courier service in nagpur, maharashtra
Branch code - rf436
89 harihar nagar, near sbi bank, beltarodi rd, nagpur, maharashtra 440037
Contact number - +91 [protected]

2. Dtdc express ltd
Courier service in howrah, west bengal
Khajurtala, santragachi, howrah, west bengal 711111

3. Dtdc branch office
Delivery service in asansol, west bengal
Branch code - k22
Kanyapur, asansol, west bengal 713341
Contact number - +91 [protected] / [protected]

I shall be highly obliged if you could kindly take quick action against the one who is responsible and compensate for my loss as soon as possible.

Thanks and regards,

Saswata roy
Asansol - 713325
Contact - +91 [protected] / +91 [protected] / +91 [protected]
Email - saswata. [protected]@gmail.com