DTDC Courier & Cargo — non delivery

Address:

403713

I am writing to complain about the atrocious lack of service from DTDC in Goa. Despite ringing the office in Margao, and being told fhe item was out for delivery, the item wad never delivered. Eventually, when I visited the actual office, which is in such disarray, the manager/frachisee informed me that he product was returned, after nearly one hour of me waiting. I explained that nobody had rang me to attempt the delivery. He replied that sometimes the network was poor and they only deliver to my area one a week. Amazon deliveries arrive for me nearly every day, but DTDC cannot be bothered. The item being awaited is a hip brace vetinarary product, that both the vet and growing dog have been waiting for over 2 weeks. Poor service. AWB number is Z72491166