DTDC Courier & Cargo — regarding fraud, lie, delay service and rude behaviour

Address:

Chandigarh, Punjab, 160047

Dear concern,

This is my painful duty to inform you that being a corporate organization, on should have ethics to make our client clear when we can provide his best possible service. But if i talk about your service, i am sorry to say you are not at all serious.

On date 13th oct 2017, i have sent a courier to an address given below.
Before sending the courier i have asked the person sitting at counter that when this packet will be delivered as its having very important official documents.
He assured me that it will be reached within 3 days maximum.

Cosignment number: z38420198

Address: mr sandeep
M/s. Larsen & toubro power
C/o ntpc ltd, 2x660 mw kstpp,
Village selda, tahsil – badwah,
Khargone, mp – 451113

On date 18th, when i got to know from receiver that the document still not received, then on inquiring the same from that person in morning 11:00 am, 1st he told me to call him after lunch time.
Then after contacting him again, he confirmed me that t will be delivered on saturday 21st october.

When i asked why it will take huge time in spite of confirming the 3 days delivery at time of sending, he told me very rudely that i am telling lie & he never committed the date.

Sir, if this the service you are offering to your customer then i am sorry to say you are not at all having care regarding customers.
I am an employee of airtel & having official tie up with track on courier, but they told me it will be delivered in next 5 days due to festival period. Then i move to track on, which told me lie.

I am corporate manager & based in north hub office & wanted to have tie up with dtdc but now i don’t think so i ll even recommend your organization.

Dtdc office : city communication centre booth no 24, super market sec 46 b chandigarh
Person name: rajesh kumar ([protected], [protected])

Docket number:

Now if possible, can you please update me what will be your course of action regarding same.

Raman arora
Corporate manager
Airtel india chandigarh
[protected]