Eastern Railway — Diversion of Train without prior intimation

Address:

Nadia, West Bengal

Dear Sir, I Purchased three tickets in Intercity Express, vide, no. 13465 for Journey from Nabadwip Dham (NDAE) to Malda Town (MLDT) along with my wife and daughter on[protected] against PNR no. [protected]. With regret at 5pm, today I came to learn that the said Train has been diverted through other route. This callous and indifferent attitude of the Railway Authority not only causes huge monetary loss of cancelling return reservation in train no. 13064 from MLDT to NDAE on[protected] along with onward reservation on[protected], but, my daughter is deprived of the opportunity to appear before the interview board of Gour Bonga University on[protected] for her admission to Ph.D course. I had to cancel reservation in Hotel Purbachal at Malda without any refund of advance. I do not understand why your office does not send SMS to the ticket purchaser when due to certain circumstances the Train is ought to have been either cancelled or route-diverted.