Eastern Railway — REFUND OF TICKET FARE

Address:

Kolkata, West Bengal

I was on a trip to Himachal Pradesh with my family. I boarded the Kalka Mail which was rescheduled and departed at 0.30 hrs. on 01-03-15 instead of 19, 40 hrs. on 28-02-15. The Kalka Mail was late by almost 12 to 13 hrs. due to which I could not board the Shivalik Dlx. Express Train No. 52451, PNR No. being[protected]. I returned to Kolkata on 14-03-15 by boarding the Dhauladhar Express from Pathankot and New Delhi Rajdhani Express from New Delhi on 12.3.15 & 13.3.15 respectively. On 16-03-15 I visited the Esplanade Computerised Ticket counter for refund of ticket fare of Shivalik Dlx Express. I was advised to visit Koilaghat. I visited Koilaghat on 18-03-15 wherein the lady at the enquiry counter informed me that the ticket fare cannot be refunded as 10 days have already elapsed. Please let me know as to why the above ticket fare will not be refunded as the fault was solely on the part of the Railways. The details of the Ticket purchased is given below TRAIN NO. :52451 PNR NO:.[protected] COACH: CC SEAT BERTH: 16, 17 & 18 TOTAL AMOUNT OF TICKET: 1245