Eastern Railway — uts account - balance not credited

Address:

Kolkata, West Bengal, 700127

Sir, i have paid rs. 200/- at dumdum ticket booking counter on 19.08.19 to recharge my uts wallet. But the amount has not been credited yet. I have raised complaint vide mr no. Uth 0014 9479. I have tried thousand times to talk to officers on 138. But only 3 times i got the opportunity to talk and every time i have to state the complain from the very beginning and every time it ended up "we are looking into" from their end. I have sent so many mails, but no one bother to revert.

I am yet to get the wallet balance. I do not know whom to approach to conclude the matter. It is already one month gone, no one, except the booking supervisor of dumdum station is there to bother. But the booking supervisor has his limits and it is not under his scope to refund my money / recharge the wallet.

Please help me to get the amount asap.