Edureka — without refunding forcing the student to take another course if not asking us to deal legally by making us to the core frustration.

Archana Subramanian

Address:

54/1 , Vishweshwara Nagar, Near Cheran Maanagar, Coimbatore

Edureka — regarding request no : #95707 requesting for the refund of my money
Archana Subramanian on Aug 11, 2020
I have raised a request #95707 yesterday with the below content and keep on chasing akhil and managers to get the reply. But they are not attending my calls. Please do the needful in this one.

I am waiting for long days and i would like to have my money back. Please refund it. I request you all the most.

I am from coimbatore. I have taken the full stack web developer masters program by paying 34, 514 in july month. But it took lots of time to start the class and i waited for almost two weeks and then decided to take the java, j2ee-soa certification, and microservices certification from edureka. The initially paid rs.34, 514 got splitted for two courses. The java, j2ee-soa certification course fee is rs.15336. The balance rs.19, 178 was in my wallet on that time. As the microservices class got started they used the balance amount for that class and allowed me to attend the class.

I attended the microservices first class and felt that the course is not suitable for me and also can't able to understand about the concepts. So i immediately came out of the course on the first day of course in the middle of the class session itself. Informed mr. Akhil (Support person) about my issue and requested him to refund the amount of rs.19, 178. He told that he will take immediate action for the refund. But he prolonged it for long time without escalating the issue to their higher officials as per the procedure. I have not used any of the course content.

When joining they promised me for 100% money-back guarantee once if i we are not satisfied with the course. But now they are regretting to make a refund.

Its been almost 3weeks but still, i didn't get any proper response and also my money back. Kindly do the needful in this one by understanding my situation
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Complaint Status

[Aug 11, 2020]
Edureka customer support has been notified about the posted complaint.
Archana Subramanian Aug 15, 2020

After a several chase and Patient waiting I got the below mail from them saying like below:

Rishita at Edureka
9:07 PM (23 minutes ago)
to me, Training

Dear Archana,

Greetings from edureka!

We understand that this is not the resolution you were hoping for regarding your refund request. However, we regret to inform that we won't be able to refund you the amount paid to your source account as per the policies of the company.

Please do let us know if there is anything else apart from the refund that I can assist you with, I will be happy to help you.

Apologies for the inconvenience.

Regards,
Rishita Gour.
Edureka!

And I replied to them as like below:

Archana Subramanian
9:27 PM (3 minutes ago)
to support

Hi Rishita,

How can you take anyone's money without the usage please say me? Will Edureka accept any person attending the class without paying the amount? Mam this is not fair at all and I need my money back, please. It is our earning money and how one can take simply? This looks like cheating the people who are coming to you on a trust basis in the name of Education. I know this is a small amount for you guys but for me and my family it is a very very huge amount. I am ready to speak to any kind o[censored]pper management in your company for getting back my money. Please give their contact number. I need my money back. Please revert it. This ticket is not yet closed.

Kind regards,
Archana S

They are still not replying my money back.
Reply
Archana Subramanian Aug 17, 2020

Posted in Todays Edureka's support escalation ticket.

Previously Akhil is the person who says that he will be speaking to managers and help me on this one. Now its Rishita is saying the same words. Morning when I spoke she told it is not possible to return the amount.
I asked how you can take the money without attending the class or using any of the materials. She told that it is not possible as per company policy. They are simply saying it is not possible again and again. I asked is this the business ethics in the name of education? How anyone can simply take another persons money like this without taking up the course. Please I request them to pay my amount back. This is a huge thing for me at this situation.

Hi,

Today Morning I spoke to Rishita mam about my refund. She told that she will be speaking again with the managers and get back to me today afternoon. But still now I didnt get any call. Even if I call and chase her in phone another person is saying that she is not available and ask her to get back to me. Yesterday also it happened like same and someone says that she will be contacting me but I didnt get any call from her. When today morning I asked her and she told she didnt know about my call. Kindly ask her to speak to the managers and give me a call back on my number. I have been waiting for my refund and please revert back my amount as soon as possible.

Kind Regards,
Archana S
Reply
Archana Subramanian Aug 18, 2020

Today again I called them back but Rishita was not available they said and I posted below comment on their support ticket and escalated.

Hi,

I called now to Rishita mam and Disha mam took the call and she replied that Rishita is not available. She is not at all attending my call and when ever I call her someone saying we will inform her and ask to contact me. But I didn't get the call yet once. It seems like all are running away by just not returning my money back. Kindly I request you all to return back my money as soon as possible.

Kind Regards,
Archana S
Reply
Archana Subramanian Aug 18, 2020

Today I got a below reply from them in Edureka Support ticket again saying it is not possible.
I have replied and sent a mail again on the support request:

Vivek Answered on Aug 18th, 2020, 13:51 IST

Dear Archana,

Thank you for your response.

We have already provided you with all the possible alternatives. Also, we have escalated the case to higher management on your request and got the same response from their as well. You have already taken 2 batches for Java and on your request, we have swapped your courses and made the changes in our database. Please refer the below screenshot of the attended sessions.

Feel free to revert in case of further queries.

Regards,
Vivek Gupta
Lead - Escalations Team

[protected][protected][protected][protected]...⇄

You Answered on Aug 18th, 2020, 15:34 IST
Hi Sir,

Yes, I have changed the JAVA course from weekend to weekdays for the amount which I have paid for JAVA/J2EE SOA only. I have not attended both sessions two times.

So this is not applicable. Also, I have swapped the course before the web courses got started and it took a long time to start the live sessions. Also for the swapped course of Microservices, I only attended half a session and immediately came out and reported that the class was not fine and need a refund. He said he will do the needful. I have not used any of the course contents of the Microservices or attended the Microservices class after that. How can anyone simply leave such a big amount without taking any course. Please revert back my money as I have not used any of your materials related to this one. Kindly revert my money back as I am already suffering a lot in this Pandemic. I need my money back. I request you all upper management of Edureka a lot.

Kind Regards,
Archana S

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Edureka customer support has been notified about the posted complaint.

Aug 21, 2020

Updated by Archana Subramanian I have been chasing them for the Refund more time and when ever I call to the Executives they are not responding and also diverting the issue to Vivek Gupta the Escalation Manager. He is also not attending and when ever we make a call, the executives are saying he will call and he is in meeting. But at the end of day he wont call and we need to chase him another day morning.

He spoke to us at last two days back and he is forcing and compelling us to take another course without giving the refund. And he is openly saying they cant refund and if we need they are asking us to go legally.
This is not fair and even we go legally it is a waste of time and money for us. I request someone from consumer complaints takes this seriously and help us all in this one.

We just want to end this smoothly but they are asking us to go legally by taking our money. This is not fine and will anyone give away the money without taking the course? What is the system, I really dont understand. They are cleverly not mentioning about the policies to the students when enrolling. They are enrolling the student by saying the seats are get filled up and rushing us to make the payment. But the class will be starting after 20-25 days and some times after one month from the enrollment. When we attend the first class and say our opinion and ask for refund, they will show the policy like refund cant be made after 3days of the enrollment. Is this correct????????????????????? Without attending the class how any one can ask for the withdrawal of the class and money????????????????

Please some authority from any government body take this seriously and help all the students on this one.
Each penny is worth for everyone and their family.

Aug 22, 2020

Updated by Archana Subramanian Today I got a email from them and I have replied to them. Kindly see to it.

Vivek Gupta
1:19 PM (1 hour ago)
to me

Dear Archana / MylSami,

As per our last call conversation I have already mentioned that the case is not within the refund policy so a refund will not be possible. You requested the same thing over E-mail which we have already shared with you. I hope you have gone through the refund policy link. No company entertains the cancellation request beyond the policy and usage of the product. Initially, you have enrolled for the Full Stack Masters Course and on your request, we have changed the course. If you want your old course back we can provide the same.

Thank you.
--

Archana Subramanian <sr.[protected]@gmail.com>
2:24 PM (28 minutes ago)
to Vivek

Hi Vivek,

This is not mentioned in the early or anytime when we enroll in the class. Without knowing the policy how can you expect the customer to accept the policy which is hidden for yourself? Also, we have paid the fees in June and the course got started by July month only. Also, we have not used the product for a single day at least. I have mentioned clearly about my dissatisfaction on the first day of class to Mr.Akhil. Also on the first day, I have not taken it completely. In the MID of the class itself, I have come out and informed about my refund to the executive. Not even a single day I delayed and I have not used your product a single day. How can you expect that without using the product you are taking our money and now just forcing us to take up another course? This is not fair and no consumer will accept this. Also kindly consider that we are coming on a trust basis to learn from you and if not ok with the course/content/instructor we are asking for our money back only. Will any of you just leave as such of huge amount Rs.19, 178 to any of them without using the product or taking up the class. Just think from that point of view and look for us. Many organizations accept this and they are refunding the amount to the consumers if they have not happy with the product. This is a good customer satisfactory business and a loyal thing. It is our penny and each penny is worth it for us in many ways. I request you all to consider our situation and refund the money. I am ready to speak to any upper management of yours regarding this if you can't be more helpful on this one. Please arrange a callback or face to face call also to put our request to them. I hope they will understand our situation.

Kind Regards,
Archana S / T. Mylsami

Aug 25, 2020

Updated by Archana Subramanian Today again they have closed the customer ticket which is raised for this refund issue in the Edureka Support.

I have added the below comment and they didnt get back to me on this still...

This ticket is not yet closed and I would request you all to refund the amount as soon as possible without forcing me to take any course. Without the confirmation form the customer the request is getting closed again and again. Kindly don't close the case until you refund the amount.

Aug 30, 2020

Updated by Archana Subramanian Today they again closed the case without refunding the amount. I have added below comment and reopened it.

This ticket is not yet closed and I would request you all to refund the amount as soon as possible without forcing me to take any course. Without the confirmation form the customer the request is getting closed again and again. Kindly don't close the case until you refund the amount.

I cant able to reopen this case now.This ticket is not yet closed and I would request you all to refund the amount as soon as possible without forcing me to take any course. Without the confirmation form the customer the request is getting closed again and again. Kindly don't close the case until you refund the amount.