| Address: Lake Garden Complex Silver Shower Building C10 Papdy Vasai West, Silver Shower Building C10 |
To,
The Customer Support Team,
I am writing to lodge a formal complaint regarding the extremely poor after-sales service for my speaker, which is still under warranty.
It has been more than one week, and my speaker has still not been repaired. Despite multiple follow-ups, there has been no resolution. Your technician, Mr. Shamsher, has repeatedly delayed his visit to my residence and has failed to provide any definite service schedule.
Furthermore:
The motherboard and battery of the speaker have already been replaced under warranty.
Even after replacing these major components, the speaker continues to have the same issue.
Mr. Shamsher is not answering my phone calls and is not replying to my messages, leaving me with no updates or support.
Since the product has not been repaired despite repeated repair attempts and there has been an unreasonable delay in service, I request that you issue me a Denial Letter (Non-Repair/Service Refusal Letter) immediately so that I can proceed with my refund request.
I expect this matter to be resolved without any further delay. If I do not receive the denial letter or a satisfactory resolution within 48 hours, I will be compelled to escalate the matter by filing complaints with the National Consumer Helpline (NCH) and the appropriate Consumer Disputes Redressal Commission, seeking a refund and compensation for the inconvenience caused.
I look forward to your prompt response.
Sincerely,
Sahil Sushil Bhaskar Was this information helpful? | 
Post your Comment