[Resolved]  Ekart Logistics — Misrouted shipment and delayed delivery

Address: Flipkart

I am so frustrated and tired of ekart delivery operation that I'm writing this complaint in hope, my Order ID - OD[protected] and tracking ID is FMPP[protected], called Flipkart CS many times they don't know and don't tell anything to me they just tell delayed delivery, so I took it in my own hands and visited the ekart hub nearest to me where the package was last shown on tracking there I got to know that the package is (mis routed) and now it's been many days the package hasn't moved, when I seek help from customer care they just repeat the lines like 'your revised delivery date is 25th Oct' they don't realise what I want to say, the package is stuck at daruhera motherhub_ddx since 23rd Oct after missing promised delivery date of 18th Oct. And when I ask for a contact information of some shipping and delivery manager they don't provide any detail, Flipkart customer service associates are so rude they don't listen they just repeat words like a bot.
I don't have any options to approach and resolve my delayed delivery issue I don't know if writing here would solve the problem but if there is anybody listening please sort this out please as I am a work from home employee I need the product as it is a laptop that needs to be used for work.