Ekart Logistics — No information by ekart team from last 20days

Address: Tower 5(A,B,C), Embassy Tech Village, Bengaluru, Karnataka - 560103

Website: app.elite.ekartlogistics.in

This is regarding shipment AWB: LUAP[protected], which has been stuck for more than 20 days without any proper update.

Due to this delay, my customer has held payment of ?30, 000+, which is directly impacting my business. This is clearly a service failure from your end.

I need immediate action on priority:

Current exact location of the parcel
Reason for delay
Final delivery timeline (with commitment)
Compensation / claim process if shipment is lost

If this is not resolved immediately, I will be forced to escalate this issue to higher authorities and take further action.

Treat this as urgent.