Ekart Logistics — not delivering and not updating current status of my order

Raneesh Changarath

May 15, 2020

Address: Kallai Apartments, Near Kendriya Bhavan, MS Baburaj road, Kallai, Calicut

I have ordered a poco x2 (Atlantis blue, 256 gb) from flipkart on march 20th 2020. Previously it was told that it will be delivered by ekart on march 24th. But due to covid19 lockdown issue it was delayed and the delivery date was updated as on or before april 8th 2020. Later the lockdown has extended again and finally delivery date was updated as on or before 15th may 2020. Status of my order was last updated on 21st april 2020 as it has been received at a flipkart facility in bengaluru. After that there is no updation about my order and i understood that the product have not moved out of the bangaluru facility thereafter. I had brought the product in emi option and presently the price of the product have increased by 1000 rupees. So it is not feasible for me to order the product again. And i heard that flipkart has restarted accepting and delivering orders of non essential items also from 4th may. So please take necessary actions to deliver my product to the given address (Calicut, pin: 673003) at the earliest.

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Ekart Logistics customer support has been notified about the posted complaint.

May 15, 2020

Updated by Raneesh Changarath Flipkart had already debited two emi from my account

May 15, 2020

Updated by Raneesh Changarath Now they have updated the delivery date to May 29th 2020. From the news it is understood that Flipkart have restarted their services for all category of products one week before. So delaying the delivery of my order again by two weeks is not fair.

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Comments

Aman pradeep

May 16, 2020

same here

not delivering and not updating current status of my order - Comment #3684068 - Image #0

Raneesh Changarath's [Complaint's author] reply, May 27, 2020

Have you recieved it

sumantheknight

Nov 13, 2020

I reject this product at the time of delivery due to the wrong size. but the delivery boy did not update it and cheat. they also cancel my refund. what should I do now? I did not get the product and now they also cancel my refund.