Ekart Logistics — Not delivering at doorstep and wrongly updating in system

Tracking Id SRTP[protected] . from last 2 days delivery boy is not delivering package at doorstep(i.e. 4th floor of office building). 1st time he updated as "Customer Rejected Delivery". 2nd day he updated as "Customer requested future date delivery".

May I know why door-step delivery is not offered? There is no restriction for delivery guys to go to any floors for delivery yet he chose not to do doorstep delivery.

Also, it's not feasible for recipient to receive package from building gate. Please not that package contain insurance document and it needs to be delivered at Medi Assit office.