[Resolved] Ekart Logistics — Order not being delivered from nearest hub

[Resolved] Ekart Logistics — Order not being delivered from nearest hub

A Ayushty from New Delhi, Delhi Oct 11, 2023 Oct 21, 2023 This thread was updated on Oct 21, 2023

I ordered Iphone14 from Flipkart on 7th Oct'23 (Order ID-OD[protected]. My order reached the nearest hub - Sahibabad on 7th Oct'23 and it was out for delivery twice (7th and 8th Oct). On both days it went undelivered due to operational issues at Ekart's end (tracking ID FMPP[protected]). The delivery agent number is not reachable whenever out for delivery. There is no proper explanation being given for the delay and Flipkart is not supportive even after multiple calls. The nearest hub is just 3km away from my location and the product is still not being delivered from 4 days. Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well. +2 photos Was this information helpful? No (0) Yes (3)
Oct 12, 2023 Complaint marked as Resolved Order received Ekart Logistics customer support has been notified about the posted complaint.
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Bhargav Puvvula

Oct 12, 2023

I’m facing the same issue and the delivery is marked out for delivery and nothing since. No one is picking up the call and flipkart calls me in the morning when I was in a meeting. Asked them politely to call back in 10 mins and they said we will give you a callback in 10 mins. I haven’t received any call after that and no update from the delivery executive as well. This was supposed to be delivered on 7th and the worst part of all is this shipment is coming from the same city and still they are not able to deliver on time.

Order not being delivered from nearest hub - Comment #4127473 - Image #0

Pratik15794

Oct 21, 2023

I had the exact same issue. They will never deliver your package, after few days it will be returned without your consent. I suggest you to visit the nearest warehouse at your location, find where your item is and give them your tracking ID. They find your package from the lot and you will get it as I just did today. good luck

Bijoy Varghese's reply, Oct 22, 2023

Is it possible?