The package (SRTP[protected]) was picked up on the 10 of March from the seller and I was given an estimated delivery date of 11th March.
While tracking my order on Shiprocket and then on the Ekart website I noticed that the package was sent to the wrong Ekart hub(Chembur) and was misrouted. On 11th March it was updated that the package was being sent back to the Ekart Mother hub. I assumed that it would be then redirected to the correct hub near the delivery address. However, it was sent back to the wrong Ekart hub(Chembur) and later sent back to the Ekart Motherhub. This back-and-forth has happened 3 times in the last week and my package has been severely delayed.
On the 16th of March, it was finally shown as out for delivery, however, within an hour of receiving that notification, I was contacted by the delivery agent and asked about my location. On Informing him of the same, he told me that my package was sent to the wrong hub and that I should not worry as he would have it delivered to the Ekart hub nearest to my location and the package would be delivered to me within two days. The status of the package then changed to undelivered and rescheduled to 17th March. It, later on, changed to between 17th - 19th March. I was hopeful that it would be delivered during that time.
On the 18th the status changed to being redirected to the Ekart mother hub. On the 22nd of march, it has been sent again to the wrong hub, this is the 5th time it has been misrouted and I have had enough. I have been speaking to the seller. They are also unsure why the package is being misrouted numerous times when all the delivery information is correctly mentioned.
Please have my package delivered to me on priority. If you can't deliver a package in the same city then at least send it back to the origin rather than have it be moved numerous times between hubs and increase the risk of damage to the package.
Was this information helpful? | 
Post your Comment