[Resolved]  Hitachi Kaze Plus 1. 5 Ton — Delivered a Defective product and installed

Address:

Chennai, Tamil Nadu

Here i am Attaching a Mail you can sense out how these fellows from viveks Ltd treats the customer

I have mailed this to Ms reveathy from customer care and its goes on.....
08
Dear ravathy,

As we discussed earlier, I had bought Guardian stablizer double booster first and then after your people told me that there is voltage problem and then i gone for v-guard to test the voltage issue. I can feel / sense that your people who came to my home are non professional till now.

One technician says that there is a voltage issue, one says that there is issue with PCB of the machine, one says that stablizer that we changed is a problem and he says to go back to guardian. wat u people think i am?? a crazy fellow trusting all the craps ur technician's words?????

see Mr.senthil told me that he will send Hitachi's person for this issue. I asked hitachi and they telling that due to SSR we can't come and repair the VIvek's product since they are in contract to service by themselves.

I need a proper report form your service person who comes tomorrow to service my AC and if It exists then its ur call to make the replacement. since no other go for me and it like a trap of my money with viveks. its

Thanks & Regards,
SATHYA SEELAN.C
+91-[protected]

From: "vsc.ac.[protected]@viveks.com" <vsc.ac.[protected]@viveks.com>
To: [protected]@yahoo.com
Cc: vsc.ac.[protected]@viveks.com; 'AC HR' <vsc.hr.[protected]@viveks.com>
Sent: Thursday, 2 May 2013 1:01 PM
Subject: RE: AC INSTALLATION

Dear Sir,

With reference to the below mail we have send our technician and found that voltage problem is there so that we have suggested to change the double booster. Since the double booster had a problem pcb not getting the proper output from the stabilizer. So again our technician have attended on tuesday and instead of V.Guard stabilizer we have checked the unit with the use of Guardian stabilizer where the technician have brought over there.

At that time ac was working fine so problem is only with the stabilizer hence if it is changed then ac will be working fine. So As per the discussion we will send our Supervisor by tomorrow to check it properly and we will rectify it at the earliest and in case we found that the product faulty then surely will get back to you with the best solution.

Thanks & Regards

Revathy.K
Ac-CCE
Desk:30442256


----- Forwarded Message -----
From: Sathya Seelan <[protected]@yahoo.com>
To: "[protected]@viveks.com" <[protected]@viveks.com>
Cc: "loganathan.[protected]@acbazaar.in" <loganathan.[protected]@acbazaar.in>; "[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>; "[protected]@viveks.com" <[protected]@viveks.com>
Sent: Tuesday, 30 April 2013 8:54 PM
Subject: Fw: AC INSTALLATION - failure in PCB

Dear sir / madam,

I am Writing this mail third time for the repair of my newly installed hitachi ac in my home. After my second mail, Mr.senthil from viveks service center called me regarding this and he sent his person today for verifying the repair again 4th time.

Now the technician Mr manikandan done all trouble shooting and he said that V-guard is the problem. Pls change to Guardian. and any of the AC technician from Viveks given me the job sheet till now.

Mr.senthil doesn't bother to here what exactly the customer's issue and he keeps on doing wat he wants to do with his service men.And he simply believes wat ever his techinicians said to close the call without a proper certification from the customer. I dont know why the hell all ur AC technicians are telling each reasons for my single Issue. Mr.manikandan said that today the placement of ac in ur home is not correct and the stabilizer from V-guard is not running properly.

Today i am totally vexed. Here after i wont get any of the products from Viveks and i wont refer anyone. You people lost your word of mouth from me. I have asked for a replacement from your side, and till now there is no proper response for it. Any customer never ever accepts that a brand new machine got delivered with a defect one and installed in a crapped manner. Due to this issue i have spoiled my name in my family and now i am totally depressed. Pls do the needfull.

Thanks & Regards,
SATHYA SEELAN.C
+91-[protected]

----- Forwarded Message -----
From: Sathya Seelan <[protected]@yahoo.com>
To: "[protected]@viveks.com" <[protected]@viveks.com>
Cc: "loganathan.[protected]@acbazaar.in" <loganathan.[protected]@acbazaar.in>
Sent: Sunday, 28 April 2013 12:24 AM
Subject: Fw: AC INSTALLATION

Dear Sir / Madam,

Pls find below the queries regarding the service issue in my Newly installed AC. After this mail and continuous follow up with Mrs revathy of customer care center as well as Mr. Illias and Mr. Janaki Raman of viveks Service center, the service person Mr.sana(the person who installed the AC in my home) and another person came to my home on the same day of my mail and given the report as there is voltage drop and you have to go for triple booster or consult your electrician for the boosting of the voltage issue in my home.
I consulted my electrician and changed the wiring as well as i have upgraded my 16 Amps voltage to 32 Amps for better flow of voltage. and my electrician itself claimed that the Stabilizer guardian may be not up to the level pls go for V-guard with LED display so tat u can see whether the Voltage drops like that in an electronic manner.
Today, i directly gone back to AC bazaar and changed the guardian to v-guard and i paid the price of it. and reported to Mr. Janaki raman regarding this and he instructed illas to attend the issue in front of me.
At 7 pm your persons came and rectified all the issue such that Stabilizers installations, AC wall mounting issues, AC gas leakage test, AC indoor copper test, AC voltage test and it has been a long 4 hours work even after the installation and a immediate service issue.

Even though fixing of all installations issues as well as voltage issues,the AC again giving the same result like before that is "NO COOLING INSIDE THE ROOM".

Now Mr. Illias saying that there is a problem with product, PCB inside the indoor unit is not working and we have done our best to the installation servicing. Pls consult the vendor AC bazaar or Mr. janaki Raman for further details.

I bought the AC at the cost of 33400 and i have spend around 10,000 extra for all those claims that ur people given for not running of the AC and now they are claiming that the issue is with the product. I could not understand how things like HITACHI goes worng after the QC from the Brand. This spoils both the Brand image of the product as well as the Retail distributors Image. Pls send a quality team for the installation and on service pls ask your team to give a proper trouble shooting for the issue like this. each one gives one and finally i land up in trouble in spending. if i gone for triple booster with the advice o[censored]r person then it would be a total crap for me without identifying the exact issue in the machine.
I am totally upset on this, u can sense this from my long mail and the time i have drafted you. I need a proper response form your team on this. I need a replacement of the product and i Need it ASAP.

Thanks & Regards,
SATHYA SEELAN.C
[protected]
[protected]


From: Callcentre Manager [mailto:callcentre.[protected]@viveks.com]
Sent: 25 April 2013 9:43 AM
To: vsc.ac.[protected]@viveks.com
Cc: vsc.ac.[protected]@viveks.com; 'AC HR'
Subject: FW: AC INSTALLATION


From: Sathya Seelan [mailto:[protected]@yahoo.com]
Sent: 25 April 2013 08:13
To: [protected]@viveks.com
Subject: AC INSTALLATION

Dear Sir / Madam,

I have bought Hitachi kaze plus in your AC bazaar on 13th of this month and it has been installed on 19th. Since i am out of station my dad and mom look after the installation. yesterday night only i have returned and found that there is No Cooling effect from the AC and only the Air blowers blow out the Air.I have enquired with my dad and he says that this is the maximum cooling that the AC provides. I then decided to go back to my Old ceiling fan and i am used it for yesterday night to get my sleep even though i have bought a brand new Hitachi AC. I dont know exactly where the problem is!! it may be in your product or it may be in the installation. My bill details are furnished below. Pls make arrangements to trouble shoot the issue in Installation or in the product, today itself. Already i have waited one week to get delivered and now i am not fully satisfied with the product u have delivered and installed. pls make arrangements to sort out this issue today itself.

BIll no: [protected].
Bill date : 13/4/13
Model no: hitachi split 1.5 ton kaze plus

Thanks & Regards,
SATHYA SEELAN.C
+91-[protected]