[Resolved] Samsung India Electronics Pvt Ltd — Unresolved Issues since over 2 months | |||
TO WHOMSOEVER IT MAY CONCERN Its has been my most regretted decision to purchase Samsung products and I assure you I shall deny and never ever recommend Samsung products to anyone. Infact not only your company products, services and communication is pathetic but also in denial of what actually all customers feel. We would like to bring to your kind notice complaint nos. [protected] (Registered on 17th May, 19th June and 20th June 2013 respectively: Yet unresolved) and complain nos. [protected] (registered on 8th June, 2013: Yet unresolved). None of these problems have been solved yet inspite of regular follow-up. We have now come to the final crossroads of filing a complaint in consumer court against your organization for supply of poor quality products and no support provided as per documentation. Infact since last 2 weeks I have been writing emails to CEO’s desk but till date I have not received any solution. The customer care has simply stopped following up. We have yet not received any reply regarding any of our pending problems from any concerned representative. The customer care by themselves cancel the customer complains without the consent of the customer. This is our last respite to write and bring the matter to your kind notice if you are not aware of the same. We hope you would take the required action and spare the effort of arguing the matter in a court of law. -- Rohit Lalwani lalwani.[protected]@gmail.com [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Samsung — UNRESOLVED COMPLAINT
Dear Sir/ Madami give my handset samsung Corby s-3653(handset details attached in file) at BHARUCH samsung service center on 2/august/2010
.handset have Ringtone volume problem,,the engineer say problem will solve on 5/august/2010...
i take follow up on 5/august/2010....the engineer say they found Circut Board problem and it will resolve in 2 working days ..they also ordered board from head center same. after two days also they give incorrect answer and say when we recieve board from our H.O. we will inform you via call.
dont take so much follow up for this ...
i also mail them on SUPPORT.[protected]@SAMSUNG.COM
but not recieve reply till date ....
Followup date / Feedback given by center
2-Aug problem solve in 5/aug
5-Aug the circuit bord problem resolve in 7/aug
7-Aug the board not received at here follow on 10/aug
10-Aug the board not received at here don’t follow we will contact you hence it received
not hoping that kind a service issue from one multinational reputed company
waiting for positive responce from company
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung AC — Malfunction in the appliance within 1 month of purchase
We purchased a Samsung Air Conditioner (Model No: AS12) on 28-Feb-09 from SL Electronics, Kalina. The machine has been giving problems since the 1st month of purchase. Twice company people visited our place for service after we complained but failed to rectify the problem. The AC does not cool the temperature at all. We have tried calling the call centre but they keep asking us to contact different authorities. No one is taking charge of it.Please help.
thanks & regards
Shalaka Sabale