Eureka Forbes — 4,000 Paid for Aquaguard Service Technician Disappeared and Customer Care Failed to Resolve Issue

WORST CUSTOMER SERVICE EXPERIENCE WITH AQUAGUARD / EUREKA FORBES

I have been using an Aquaguard water purifier for only around 10 months. For the past two weeks, the water taste became abnormal, so I raised a service request.

A technician visited and checked the purifier. He told me that the TDS was fine and there was no issue with the water quality.

However, from the same day, the purifier motor started struggling to pull water. Within the next two days, the purifier completely stopped working.

I raised another service request. A technician visited and told me that the three internal filters needed replacement and that it would cost approximately ₹4, 000. I questioned why I should pay when the purifier is still under warranty, but I was told that the warranty only covers electronic components and not filter replacement.

Since I urgently needed drinking water, I agreed and paid ₹4, 000 for the service.

The technician then promised that he would return the next day (Monday) to complete the repair.

I waited until around 8:30 PM, but he never arrived. I called him more than 15 times, but he did not answer even one call.

I then contacted Aquaguard/Eureka Forbes customer care on Tuesday afternoon. I was told that the issue would be escalated and that a technician would visit the following day.

Again, nobody visited.

I contacted customer care again today, and I received essentially the same response: "Sorry, we will escalate the issue."

At this point, I have:

• A purifier that is not working
• ₹4, 000 already paid
• A promised service that was not completed
• A technician who stopped responding to calls
• Multiple missed service commitments
• Repeated customer-care assurances without an actual resolution

I am extremely disappointed with the service provided by Aquaguard / Eureka Forbes.

I am not asking for a free service. I have already paid for the required service. I simply want the service I paid for to be completed and my purifier repaired.

I request Eureka Forbes/Aquaguard to immediately look into this matter, complete the pending service, and provide a proper explanation for the repeated missed appointments and lack of communication.

Service Request Number: CM[protected]

Amount Paid: ₹4, 474

Date of Payment: 27 SEP 2026 (4:27pm)

Technician Name: Sathish Kumar

I have supporting proof of the payment, service requests, customer-care communications, and call history.