[Resolved]  Eureka Forbes — aqua water purifier adapter problem

Address: Hyderabad, Telangana, 500047

I purchased Aqua Purifier Genius just one year two months back. Company givenone year waranty. During last free service, the company service engineer asked us to AMC. He insisted a lot. But we asked some time. After that he done something with machine. Within one week it started troubling. I complaned the customer care. Again the same service engineer visited and saying that it is adapter proble. We dont understand how the complaint comes exactly after waranty period got over. The adapter got repaired and it is not working within short time. Now the service engineer saying that it costs Rs2000/-. Eureka Forbes is providing sub standard Adapters and selling spare parts at higher rates. I dont expect this kind of cheating by company like Eureka forbes. The Service engineer answers also very reckless.
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Sep 24, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2018
Eureka Forbes Customer Care's response
Dear Srinivasa,

I'll surely assist you with this. Please drop in your registered contact number or customer ID here. My service team will connect with you at the earliest for further help.

Regards,
Anita
 
1 Comment

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Complaint about that a machine of aquaguard magna hd uv installation of 17/08/2018..Within 2 days of installation machine has not worked properly...It has stopped..
Eureka Forbes Customer Care's response, Aug 30, 2018
Verified Support
Dear Kamal,

Kindly send in your registered contact number or customer ID here. It will help my team to get in touch with you to address your concern.

Regards,
Anita
Eureka Forbes Customer Care's response, Sep 26, 2018
Verified Support
Dear Kamal,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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