Eureka Forbes Aquaguard — Aquaguard water filter

Sajith Ganga

from Channapatna, Karnataka

Mar 31, 2025

Website: www.eurekaforbes.com/c/water-purifiers

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However, he never came back.

This is where the problem began. The product was never delivered, yet the website falsely marks it as delivered. I have made multiple calls to Eureka Forbes customer care over the past 13 days, and each time, I am given the same response: "The matter has been escalated, and you will receive a call within two hours." No one has called.

In parallel, I also wrote an email to customer care, only to receive the same generic response—"The matter has been escalated." That’s all.

My complaint number is[protected]. If anyone has any suggestions on how to deal with this incompetent Eureka Forbes service, please let me know. Given their poor customer service, I would never recommend this company to anyone.

Edit 08/03/25: Since the status quo prevailed with the online customer care number, I tried a different customer care number and quoted the same issue. This time, my complaint was lodged under a different complaint number—CM[protected]. I even received a message stating that a representative will contact me in the next 4 working hours. Well, that was 4 days ago, and I am yet to hear from them!!!

EDIT 31/03/25: Status quo!!! I even told the company that I will be approaching the Consumer court regarding the dispute! They assured me again that a back end team member will contact me within 2 working hours!!. I am still waiting for my refund!

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Eureka Forbes customer support has been notified about the posted complaint.

Apr 07, 2025

Updated by Sajith Ganga EDIT 07/04/25: ON 31/03/25 I posted the complaint on their "X" handle. (erstwhile TWITTER). I received a call the same evening from one of their manager enquiring about my issue. I briefed him about the whole issue. He said that they will get back to me at the earliest. Couple of days later, I received one more call from another manager. He said the same thing. That's all! I am still waiting for my refund!!

Apr 17, 2025

Updated by Sajith Ganga EDIT 17-04-25: Despite my repeated posts on Aquaguard’s official X (Twitter) handle regarding the delay in refund, I consistently received a generic and automated response stating: “There’s no way we want to keep you waiting. A case manager has been assigned to your request and will contact you as soon as possible.”

To verify whether these responses were actually being read, I conducted a simple test by posting an unrelated message — “My pet’s name is Rambo” — and received the exact same reply. This clearly confirms that the responses are either bot-generated or sent without reviewing the actual content of the messages.

This experience not only highlights the company’s insincere approach to customer support but also reflects a serious lapse in accountability and transparency. I request that this be taken into account as further evidence of negligence and mental harassment caused by Aquaguard's handling of the issue.