Eureka Forbes — Aquaguard nxt ro

I raised a complaint with Aquaguard on 18th November. Our machine is not working. The technician assigned told us that the area that we live in is not under his team and told us that he will re-assign it to a different team which is related to our area. It has been 5 days since then and no one has been assigned. I have called the customer care, emailed them, whatsapped them more than 15 times now and every time they say that my issue will be fixed in 24 hours and that they have escalated the issue, but they have done nothing to fix my issue. They just keep giving me false promises and do absolutely nothing.

Service Request number CM[protected]. Your follow-up reminder number is Task No[protected].

I have 4 aquaguard systems at 4 of my houses and I am going to burn them all if this is how they treat their loyal customers.