| Address: No. 153, near RR Bakery, AS palya |
| Website: www.eurekaforbes.com |
I am writing to formally lodge a complaint against Eureka Forbes Ltd. for their inadequate service and failure to honor the terms of my Annual Maintenance Contract (AMC) for my water purifier.
Details of the Issue
1. Service Request Details:
o Request ID:
o Date Raised: 12th December, 2024
2. AMC Details:
o Product: Sure from Aquaguard Delight NXT RO+UV+TA
o AMC Number: [protected]
o Validity: Jan 23, 2024 to Jan 22, 2025 ( Also renewed till 2026, which is upcoming AMC)
3. Complaint:
o I raised a service request to get my water purifier repaired/serviced on 12th Dec 2024. Despite repeated follow-ups through phone calls and emails to their customer service team at [protected]@eurekaforbes.com, no technician has been assigned to resolve my issue.
o I received an email promising resolution within 24 hours, but this has not been honored.
4. History of Similar Issues:
o Over the past year, I have faced delays for every service request under this AMC. Despite paying for the contract, I have consistently had to chase the company for services that should have been provided proactively.
5. Impact of Negligence:
o Prolonged delays in service have caused inconvenience to my family, especially as this pertains to a product critical for safe drinking water.
o The consistent disregard for their commitments has caused immense frustration and loss of trust in the brand.
Relief Sought
1. Immediate servicing of the water purifier and resolution of the current issue.
2. Refund for the remaining validity period of the AMC due to deficient service.
3. Compensation for the inconvenience caused by their negligence.
Conclusion
Eureka Forbes' repeated failure to address my concerns amounts to a breach of service terms. I urge the forum to intervene and ensure that I receive fair resolution.
I am hopeful for a prompt response from your office. Thank you for your attention to this matter.
Yours sincerely,
Ranjith G
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