Respected Sir/Madam,
I, Rajkumar Dhadwad, husband of Rupali Dhadwad who took the Eureka Forbes Annual Maintenance Contract (AMC), am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding their failure to resolve a service issue under my AMC.
My Customer ID with Eureka Forbes is [protected], and I had purchased the GOLD AMC for my water purifier, valid until 15th March 2027.
On 23rd November 2024, I raised a service complaint with Eureka Forbes as one of the parts of the water purifier had broken. Despite multiple follow-ups and assurances from their representatives, it has been more than two months, and the issue remains unresolved.
The delay in resolving my service request has caused significant inconvenience and frustration, as a functional water purifier is essential for maintaining the health and well-being of my family. Such negligent behavior from a reputed company like Eureka Forbes is unacceptable and reflects poorly on their customer service commitment.
I kindly request the Consumer Court to take strict action against Eureka Forbes for:
Their failure to provide timely service despite having an active AMC.
The mental harassment and inconvenience caused due to their negligence.
I also seek the following relief:
Immediate resolution of my service request by replacing or repairing the broken part of the water purifier.
Compensation for the inconvenience caused due to the prolonged delay.
An assurance that such lapses in service will not occur in the future.
Enclosed are the following documents for your reference:
A copy of the AMC contract.
A copy of the service complaint raised with Eureka Forbes.
Any relevant communication with Eureka Forbes regarding this issue.
I humbly request the Honorable Consumer Court to take my grievance into consideration and provide me with a resolution at the earliest.
Thank you for your attention to this matter.
Eureka Forbes details:
[protected]@eurekaforbes.com or
Cusomer Care:[protected].
Yours sincerely,
Rajkumar Dhadwad
+[protected] / +[protected]
[protected]@gmail.com
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