Eureka Forbes — Defective Aquaguard RO Purifier Repeated Failures, Unsuccessful Repairs and Refund Not Provided

I purchased an Aquaguard WP Aspire Designo UTC RO+UV 2X (Item Code 318641) from Croma, Gaur City Mall, Greater Noida West, on 26/10/2025 for ₹27, 540.50. Invoice No. SLRSI6401000, Order ID SOA[protected], Serial No. [protected].

The purifier developed a serious problem on 05/03/2026 and stopped dispensing water. I initially contacted Eureka Forbes by phone, and the first formal service complaint was registered on 27/03/2026. Since then, the purifier has repeatedly failed despite multiple technician visits, repairs and replacement of parts.

I visited Croma on 17/03/2026 and 25/03/2026 seeking a resolution. In April 2026, a Eureka Forbes technician replaced parts, but the purifier failed again within approximately 30 minutes. The technician also stated that the purifier had a manufacturing defect and required replacement. In May 2026, the purifier temporarily started working but failed again within about one week. A Croma representative, Mr. Pankaj, subsequently visited my residence and verified that the purifier was not functioning. I also have video evidence of the defect.

I previously filed NCH Grievance No. 9352218 against Croma and Eureka Forbes regarding the same issue. Eureka Forbes informed NCH that the issue had been resolved, and the grievance was subsequently closed. However, the problem was not satisfactorily resolved.

Subsequently, under Service Request CM[protected], the purifier stopped working again within minutes of being repaired, in front of the engineer. Under Service Request CM[protected], the motor was replaced, but the purifier failed again after the repair.

The purifier was later taken by Eureka Forbes for investigation and returned as allegedly repaired. I was asked to reinstall the same unit and observe its performance. Due to the repeated failures and multiple unsuccessful repairs, I declined.

I then escalated the matter through Eureka Forbes' official grievance process under Ticket No. 91301758. I requested a full refund and requested details of the root cause, repairs, parts replaced and service report.

However, in its latest written response dated 17/09/2026, Eureka Forbes stated that replacement is not possible and offered only an additional 2-month warranty extension while asking me to accept/reinstall the same unit. I have declined this proposal.

Despite repeated complaints, multiple repairs, replacement of parts, the previous NCH grievance and the latest escalation, the matter remains unresolved.

I have suffered considerable inconvenience, mental harassment and financial loss, including expenses for purchasing drinking water and the time and costs involved in repeatedly following up with Croma and Eureka Forbes.

I am seeking a full refund of ₹27, 540.50, ₹1, 00, 000 compensation for mental harassment, inconvenience and deficiency in service, reimbursement of expenses incurred for purchasing drinking water, and reasonable complaint/litigation expenses. I do not accept any further repair, reinstallation or observation of the same unit.