| Website: www.eurekaforbes.com |
?I am writing this to express my extreme dissatisfaction with Eureka Forbes regarding my Aquaguard purchase made on April 4, 2026. This has been a textbook example of how to lose customer trust through misinformation and zero accountability.
?The Timeline of Failure:
?April 5: The product was found defective upon installation by Eureka Forbes' own technician. In my presence, the technician contacted the company and assured me a replacement would arrive within 10 days. ?April 15: After 10 days of silence, I contacted Customer Care. To my shock, I was told my complaint was only being "lodged today, " effectively admitting that the previous 10 days of waiting were based on a false promise. ?April 20: Five days later, there has been no outreach. When I call, I am redirected to an "allotted person" on the Eureka Forbes app who refuses to answer the phone.
?As of today, April 20, I am stuck with a dead-on-arrival product that I paid for over two weeks ago. My query isn't just unresolved—it is being ignored.
?Formal Notice: If this issue is not resolved via an immediate refund or replacement within 24 hours, I will be escalating this matter to the National Consumer Helpline (NCH) and filing a formal complaint with the Consumer Forum for "unfair trade practices" and "deficiency in service." Was this information helpful? | 
Post your Comment