[Resolved] Eureka Forbes — dr aquaguard classic + warranty not honoured

marina monteiro

from Vijayawada, Andhra Pradesh

Address:

403515

I bought this unit on 06/05/18 . I had just signed a year's maintainence for my previous machine. I was advised to go in for a new machine as the previous machine was not working properly and spares were not available. In compensation for the maintenance contract I was given an additional year warranty which means the warranty is till 06/05/19. As per the maintenance contract I am entitled to a free filter replacement. Unfortunately, Eureka Forbes did not give it to me. The filter is in a bad state and needs to be replaced immediately.

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Jan 29, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Eureka Forbes Customer Care's response Dear Marina,

Please send in your registered contact number/customer ID here. I'll surely have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Dec 17, 2018

Eureka Forbes Customer Care's response Dear Marina,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Dec 26, 2018

Eureka Forbes Customer Care's response Dear Marina,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita